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From Click to Client Podcast · Episode 86

Why Polished Brand Messaging Falls Flat

Why the most polished version of your message is rarely the one that lands, and how to sound like yourself without losing an ounce of authority.

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Episode 86

Why Polished Brand Messaging Falls Flat, with Heather Sager

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About This Episode

You have worked hard on your message. You have said it out loud enough times that it comes out clean. And it still is not doing what you hoped it would do, which usually leads somewhere frustrating: the assumption that it needs to be even more polished.

In this episode I am talking with Heather Sager, a high performance coach who has been on more than 1,500 stages. For years she communicated on behalf of a company, and she got very good at it. She also describes that version of her voice as awesome, but not fully her. When she started her own business and read her own emails out loud, she could hear it immediately.

We get into why resonance beats getting it right, how she rebuilt her on-camera confidence by reviewing her own footage on repeat, why an era of generated content makes a real voice more valuable, and the question worth asking before you decide how visible your business actually needs you to be.

What You'll Walk Away With

  • Why polished brand messaging can push people away, and what to aim for instead of getting it right
  • How to watch your own videos productively, and the questions that make it worth the discomfort
  • Why personality without substance reads as fluff, and substance without personality reads as a script
  • How to match your visibility to your business model rather than to what everyone else is doing

Questions This Episode Answers

Why does my marketing sound like everyone else?
How do I get comfortable being on camera for my business?
Is being good on video a personality trait or a skill?
How visible do I need to be to grow my business?

"Don't try to attack the fear with more courage. Attack the fear with more skill."

— Heather Sager

Meet Heather Sager

Heather Sager

Heather Sager is a high performance coach for visionary and visible leaders. A former corporate executive turned entrepreneur with more than 1,500 stages under her belt, she helps high achievers show up at the level of their brilliance. She is the host of Hint of Hustle, and when she is not behind the mic she is chasing three young boys, training for a half marathon, or baking sourdough in her cozy log cabin in Bend, Oregon.

Visit Heather's Website
Listen to the Hint of Hustle Podcast
Download the Free Profitable Speaking Guide
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Connect with Kris Jones

Kris Jones

Kris Jones is the founder of Red Door Stories, a Certified StoryBrand Guide, and a messaging strategist who helps service providers, coaches, and consultants clarify their marketing message so they can attract consistent clients. Her core belief: simplicity is a strategic advantage. Less noise, clearer message, more traction.

Book a Money-Making Messaging Call
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Subscribe to Kris's YouTube Channel and Learn How to Attract More Clients

📖 Episode transcript

Kris: [00:00:00] Heather Sager, I am so happy to have you here today. This has been a long time coming. I've actually been wanting you on the podcast for quite a long time now. And so I'm just delighted to have you here. you have had such a positive impact on my life. [00:00:15] for our listeners, Heather and I have worked together a handful of times.

Kris: [00:00:19] We did a one-on-one coaching month years ago, oh my gosh, and you really helped me get my first video out on YouTube back in the day. And, also been through [00:00:30] your program, the Signature Talk Accelerator, which was, oh my gosh, deep work, intense, so fun. So you have really helped me show up online and in person to be able to talk about what [00:00:45] I do, to become more visible, to be authentic, to have fun with it, and to not sound like everybody else.

Kris: [00:00:53] Heather, you have been on over 1,500 stages. You are just ... Like, being on stage for you is like [00:01:00] just jumping into a swimming pool, and it just easy, fun, engaging. And, I think we have a lot to learn from you today. So welcome.

Heather: [00:01:09] Oh, thank you so much, and what an intro. And I probably should clarify that jumping into a swimming pool, to me, [00:01:15] sounds horrible.

Heather: [00:01:16] I had a fear, like a massive fear of water, uh, my entire childhood, to the extent where I would sit on the edge of the pool crying while all the kids played. and even to this day as an adult, I c- I identify as a pool-adjacent person. Uh, [00:01:30] for sure. So that is a funny way to, to put my, uh ... I would much rather be on stage in front of thousands than in a swimming pool.

Kris: [00:01:38] That says a lot. That says a lot. Well, I'm really, really happy to have you here, and I, first I really wanna get [00:01:45] into what are you up to lately? Like, how has your business evolved? I know you, you moved. Heather and I both lived in Portland for many years, and I'm still in Portland. Heather has now moved.

Kris: [00:01:56] And so I wanna hear about how that shift, that [00:02:00] move, that new addition to the family, a new baby who, not so new anymore, how has all this kind of informed the new version of your business?

Heather: [00:02:10] Yeah. Okay, I love that we're starting here, and actually talking about this paired with- [00:02:15] our voices. So I actually think it's a really cool parallel.

Heather: [00:02:17] So real quick context, when I lived in Portland, I had one of those high-powered corporate jobs. I had the corner office. I ran a training team for a really successful management firm in medical, in the medical space. And [00:02:30] I definitely was in that, like, let's wear heels all the time, wear the business clothes.

Heather: [00:02:33] I drove the Lexus. I had a really, uh, let's say fancy life. The bougie life is definitely what, what I had, and I loved it. It was all of my hopes and dreams that I had in my 20s, and then when I entered my 30s [00:02:45] and started having children, I started asking big questions. And after having my second kid was when I was like, nope, can't do this anymore, and I started my business, which the whole identity crisis we have after having a child is very exciting for parents.

Heather: [00:02:56] You'll all relate with that. But the, what it comes down to is when I started my, my [00:03:00] business, my online business, I took the role of speaking coach. I had done a ton of public speaking, a ton of being on stage, but it was all masked under another brand. So I always felt like my voice always had to be polished because I wasn't just representing myself as a speaker, I was [00:03:15] also representing this entity.

Heather: [00:03:16] So I was an ambassador on behalf of this company, and I got really good at it, and I had a lot of personality, but I always felt it was, it was definitely polished. It was a version of me that was awesome, but it wasn't fully me. And when I started my business and I started [00:03:30] growing my podcast and my email newsletter, and I remember reading some of my own emails out loud of going, "Wow, this sounds like someone has like a stick up their ass.

Heather: [00:03:38] That's not how I talk to people. It's not how I talk to my friends. I'm like, what would it look like for me to sound more like me? [00:03:45] Mm. And in my content, I started saying things like instead of being nervous of public speaking, I always talked about having your underboobs be sweaty or, like, other really random things.

Heather: [00:03:53] When I would work with business owners and talk about them delivering their first big keynote, I talk about popping their stage cherry, and [00:04:00] all of these things inappropriate, but this is how I talk, right? And I don't talk like grotesquely all the time, but it's all these little unexpected moments because when I do communicate, I have a tendency to be a very polished communicator because I have done so much speaking that I found in teaching [00:04:15] communication that level of polish Was aspirational, but it wasn't very relatable to my clients.

Heather: [00:04:21] That they wanted to be like that, but they didn't see themselves in it because it was a little too advanced for them, if that makes sense.

Kris: [00:04:26] Totally.

Heather: [00:04:27] So I found myself just wanting to do more me. What [00:04:30] would it look like to bring more me? Yeah. And in all these, fast-forward, all these big life questions, business questions, I built this really incredible multiple six-figure speaking coaching business, and then my husband and I decided at the age of 40, let's just make our lives even more [00:04:45] complicated and exciting, and we moved across the state to Central Oregon.

Heather: [00:04:48] And in the same weekend we put our house on the market, we found out we were pregnant with our third child. And, uh, it's now been three years in Bend, three years in Bend, Oregon, and ugh, I [00:05:00] am the same person, but an entirely different person because not only does the way I communicate different, I'm fully myself in how I show up in my, again, my own podcast, my own emails.

Heather: [00:05:08] As you can tell on this interview, I don't hold back. I'm gonna say the weird, inappropriate shit. Yeah. but I also h- I [00:05:15] also have found that in my life too, where I'm no longer working all the time. I now have a toddler at home. I like to bake sourdough. I'm really f- asking myself big questions all the time around, one, what do I want my life to feel like?

Heather: [00:05:25] And two, how do I wanna show up in this phase in my life and in my [00:05:30] business? And I've really found that that question has evolved, and I think it continues to evolve, and I don't think business owners or professionals in general ask that question enough. How do I want to show up? How do I want my work to feel?

Heather: [00:05:41] How do I want to feel as I do that work? And I think that [00:05:45] question, uh, really opens up some really interesting answers and allows us to start thinking about how we communicate in a different way.

Kris: [00:05:51] How do you, how do you wanna feel in your work? I'm curious.

Heather: [00:05:55] Okay, so I've had this mantra for years that I use, and I used to use it on stage back when I was doing a, [00:06:00] a lot of in-person speaking, and I had this idea that, okay, whatever happens on this stage, I have three goals: I wanna make them laugh, I wanna make them cry, and sure as shit, I wanna teach them something that'll change their lives.

Heather: [00:06:10] And I've called this my speaking mantra, but really what it represents for me is I use humor, as you can tell, self-deprecating [00:06:15] humor a lot, unexpected humor in my content. I think learning and growth should be fun, otherwise it's just way too serious. but that second piece is I make people cry, and it's because I share really vulnerable, deep things.

Heather: [00:06:26] I'm not a surface level person. I really like... I wanna feel deeply connected and [00:06:30] feel like the work that I'm doing actually matters. I don't really care about teaching people how to pitch to be on more stages just so they can get more, uh, logos on their website. I care about helping people get their work in front of the people who need to hear it so their lives can change.

Heather: [00:06:42] Like for me, the deep work. I wanna feel like what I'm doing is [00:06:45] meaningful. And then that third piece, I really hate fluffy speakers who just hype people up but don't offer, okay, what do you do right now with that? What's gonna change in your life? How do you take action? So I really think I wanna feel fired up.

Heather: [00:06:56] I wanna feel excited about my life, and I want other people to have that same level of [00:07:00] excitement as they approach whatever challenge that they're facing. So deep work, enthusiasm, excitement, joy. These are all things that I think about all the time.

Kris: [00:07:07] Mm, joy is a big one. I think we can forget that. Like, let me get through this project or let me get through this [00:07:15] month, and then I'll feel the joy, but I'm learning that it's really little moments of micro joy that, that feed the soul.

Kris: [00:07:23] Yeah. Whether it's like, you know- a funny comment or ordering coffee from the [00:07:30] barista and making a joke or cuddling with my kid. Like, the little things really add up

Heather: [00:07:35] It is that, and it's not even... It, it's, the joy is a piece of it, but with so many things, we do that thing where you're saying, "Later, I'll enjoy it.

Heather: [00:07:42] Later, I'll do this. When X, Y, Z happens, then [00:07:45] I'll do whatever." It's, I call this the later lie, and a lot of us, especially coaches, who are really focused on helping people change, we push a lot of things into the future, and most of the time it is our joy. It is the celebration. It's the fun optimization of our [00:08:00] lives, and it's our health.

Heather: [00:08:01] It's how we feel. It's our relationships with our spouse or with our kids. We think that if I can get this one thing off my plate or get through this next season or whatever we have in front of us, we all come up with those BS excuses, but then later we'll get to experience the, the [00:08:15] joy from it or the benefits from it.

Heather: [00:08:16] And I, I think we all know it's bullshit, but we don't call ourselves on it, that we have to start being more aware and responsible for how we feel in the moment, having the hard conversations in the moment so that we can have [00:08:30] better, more, uh, intimate relationships in our lives. We can, choosing to say, "Hey, I gotta clean out my parents' garage because they're selling the childhood home."

Heather: [00:08:39] Okay, that doesn't sound very fun, but how can we turn that into something joyful? How could we turn that into an experience of wow, [00:08:45] like, look at all these memories that are in this thing instead of having to be this heavy thing that you have to deal with? I think every opportunity that you show up for in your business life or your personal life, you get to choose the attitude that you have with it, and that really determines your experience, and I think so many people are offloading that experience to [00:09:00] just chance, and they're just defaulting to negativity, and I don't think that we realize that it's happening.

Heather: [00:09:05] We tend to blame and complain about things that we choose in our own lives. Uh, I think your experience totally changes when you start owning why you're showing up and treat the experience better [00:09:15]

Kris: [00:09:15] Oh my gosh, yeah. I love what you shared about the later lie. I think that, like even naming it is a way to identify it, because it's so believable when you're in the thick of it.

Kris: [00:09:26] I'll just speak for me. I really believe it when I'm like, "No, for [00:09:30] real, once this is done, then..." And, and it's, it is. It's total bullshit, and it's, you know, y- if you kind of look back over the years, I can reflect on the ever presence of that. but I appreciate the name.

Kris: [00:09:44] Yeah, that's [00:09:45] great.

Heather: [00:09:45] I'll add this real quick- Yeah, yeah ... is that right now as we're recording, I don't know when this will air, but the back to school season, e- everyone, it's always so busy. When we get through that, the holiday season, it comes every year, and everybody chooses to all declare it's the busy season, it's miserable.

Heather: [00:09:57] Once we get through the holidays, once we... Like, there... [00:10:00] It's culturally, it's just accepted, and just challenge that if you want to show up better, you have to think not just about your, quote-unquote, "visibility opportunities" when the spotlight's on you. Think about how you show up every single day, what your attitude is, because that's what's [00:10:15] going to trickle over and make your visibility opportunities either be really powerful or just kind of, I hate to use this word because it's totally ChatGPT, but like performative.

Heather: [00:10:23] There is a difference when you're not in congruency in your personal life and your attitude versus your, quote-unquote, "stage life." People can [00:10:30] sense it, and I think people are noticing now that, like more than ever.

Kris: [00:10:33] How do you, how d- how do you, tackle that? Like, how do you make that happen, or how do you help your clients embody that?

Heather: [00:10:41] Yeah. So this... Okay, so we, we mentioned my business has changed a lot over the years. So when it started, I [00:10:45] was doing speaker coaching, and what I was always really deeply passionate about was I wanna help people shine in those onstage moments, but it was less really about nailing a keynote. My thought was, if I can help a client nail a keynote presentation or a signature talk, then they're going to learn how to [00:11:00] become better communicators offstage.

Heather: [00:11:01] So I really focused on those big, stressful moments that people paid attention to with communication, and then it would trickle over. And what I've realized over the last couple years is- While I loved that, I really don't care [00:11:15] about someone giving a keynote. That, to me, it's one moment in time, and I don't work with professional speakers, people who want to build their whole business around speaking on stages.

Heather: [00:11:22] I work with people who are like me. They probably work from a home office, and they have a flexible schedule, and they are damn good at what they do, and they wanna make the [00:11:30] biggest impact possible without it overrunning their lives. They still wanna have the health, they still wanna have the relationships, but they want to be that go-to person.

Heather: [00:11:36] So when I started thinking about that, I'm like, "Why am I not just honing in and talking about communication for experts? Why am I not just claiming and, [00:11:45] and owning this idea that when you show up and communicate, whether it is on a stage, or on a podcast, or on a sales call, or on your own TikTok account, like whenever you show up in the business but also outside of the business, you need to show up at your best because it's the sum of all those moments that actually create your brand.[00:12:00]

Heather: [00:12:00] And so coming back to your question, right, how do you really... how do I help people with that? I moved into what I call high performance coaching, and that's really where I help people become a lot more aware of how they show up both in their business and outside of their business to show up at their best and succeed while maintaining their [00:12:15] relationships and maintaining their overall health.

Heather: [00:12:17] So the first step is helping people become a hell of a lot more aware of how they show up because most of us treat talking like breathing. It's just gonna happen. We do it ev- we've been doing it since we were little kids with our little rambling gibberish. [00:12:30] We talk, but we don't ever really think about the fact that we're talking until there is that high-pressure moment, and then we stress all hell about that moment.

Heather: [00:12:38] So I help my clients start thinking about everyday micro moments when they communicate. How do they become more aware of how they're coming across? How do we [00:12:45] start understanding, okay, if you're not very good at thinking on your feet, you have to understand maybe you're not an external processor. Maybe you're an internal processor, and you have to learn how to externally speak as an internal processor.

Heather: [00:12:57] You gotta learn more about yourself. But [00:13:00] self-awareness is always the first step, and most people are unwilling to look at how they show up right now is because they, they're embarrassed by watching their own videos or role-playing or these things that don't even involve other people. We're so afraid of our own voices and so afraid of [00:13:15] judgment, even of ourselves, that we're unwilling to work on it, so we s- like pull off the Band-Aid and start there.

Kris: [00:13:20] Oh my gosh. That's so good. you had mentioned a while back, I heard you sharing a story about how you [00:13:30] decided, "I'm going to overcome whatever this resistance is, and I'm gonna make that little camera on the top of my monitor my bitch."

Heather: [00:13:40] Yeah,

Kris: [00:13:40] I did

Heather: [00:13:40] say that.

Kris: [00:13:41] And and I, I love that because [00:13:45] it feels, safe, you know?

Kris: [00:13:46] But it's also v- very important forward action to really becoming more comfortable on camera, to really getting to witness w- where are you talking that's working, and in what [00:14:00] ways are you communicating that are not helpful? Or what are the kind of the little habits or ticks that you have when you talk?

Kris: [00:14:06] Tell us about that. Like, what happened for you? What, what happened when you decided to do that, and how did that unfold? How long did it take for you [00:14:15] to get comfortable with this?

Heather: [00:14:16] Yeah. Okay. So this is a really interesting topic, because most people when they think speaking, they think about being on a physical stage, and it's really fascinating.

Heather: [00:14:23] At this stage in my business, a lot of people are coming to me saying, "Oh my gosh, I'm so comfortable on video. I'm so comfortable on [00:14:30] webinars. I'm so comfortable on virtual," but they're terrified of the stage, and it's... Uh, the reason why it's interesting is because for me, seven years ago it was the opposite.

Heather: [00:14:36] People were like, "I'm comfortable on stages, but video is terrifying." So how the pendulum swings in, in, in our world. But so for me, back when I was doing all of my public [00:14:45] speaking, I was showing up on a physical stage of some sort literally every day in my career. So whether I was leading, virtual calls, or we had a training center in Scottsdale, so I was l- literally leading workshops in person all the time.

Heather: [00:14:56] I was on physical stages in Las Vegas. I would fly, I- all over the world [00:15:00] teaching these seminars. So I got really good at being on a physical stage, whether it was 2,000s or in a room of 10 people. I got really good, and I wanna, I wanna clarify this piece, is for me, why I became good is because I got really curious.

Heather: [00:15:13] I started noticing, huh, when do [00:15:15] people lean in? When do they lean out and start playing Candy Crush? When do they engage in the questions that I ask? I would go back, I remember, ugh, this would make me cringe, but before I would give my opening keynote for the certain event, I would always watch the video from the previous time, and I would do it in my [00:15:30] hotel room the night before the event.

Heather: [00:15:31] And I remember one time I was watching this video. I had to wear this... At the time we had to wear polo shirts for this company, and I was wearing this hideous purple polo shirt, uh, in, in this, in this video. But I remember watching it, and I remember thinking like, "What the hell am I doing with my hand?" [00:15:45] And I, I had the clicker in my right hand, but I kept fidgeting with it.

Heather: [00:15:48] And when I set the clicker down, I started fidgeting with my watch, and then I was fidgeting with my necklace, and I'm like, "What is happening?" And when I was... This specific example, I, I think I had been speaking on stages at that company for maybe six months, so I was [00:16:00] really starting to ask questions of how am I coming across right now?

Heather: [00:16:02] And my original question that I was asking was, "What the hell did I say last time?" So I could duplicate it, but then I started realizing, whoa, I was doing these weird things on stage. So I noticed, and then I made changes. I decided to remove all of my jewelry, [00:16:15] and I had to fill, like put that clicker in my hand and be aware of how I was holding it.

Heather: [00:16:19] I bring all this up because when I started my online business, it's hilarious. I had been speaking on stages, and like put me in any scenario, I could, I could deliver world-class- business sermon on a [00:16:30] dime, right? And you can tell I'm not a short-winded person, right? I, I can go. But put me in front of the video camera, and I could not get a sentence out.

Heather: [00:16:38] All of the sudden, my voice would change, and I have, like, a reporter voice. And I'm like- ... "Who is this person talking?" And I [00:16:45] could... Like, every w- sentence was connected with the words and so. It was the world's most run-on sentence there ever was, which I wasn't even aware of at the time. But I could not get my ideas across, and more importantly, I did not like who was showing up to those videos because my [00:17:00] voice got higher.

Heather: [00:17:01] It sounded... It reminded me when I would be in a boardroom with people who had 20 years of experience over me, and I'd s- act, like, weird and awkward, like I was really trying to prove myself. That's how I showed up on video, and I hated it. And so when I started... There's my and connecting everything together.

Heather: [00:17:14] You get a [00:17:15] little sample there. Uh, but when I started doing video, I'm like, "I, I have to get over this fear." And well, that's when I said, "I'm gonna make this camera my bitch." So I said, "What did I do to get more comfortable, and not just comfortable, but really damn good on stages?" I practiced every [00:17:30] single day.

Heather: [00:17:31] And not only did I practice, I went back and watched the game tapes. So this was back in 2018, where Facebook Live, I would say, was at its peak. I went live every week on Facebook. I had my own little show. I created a little intro for it, a little title. I would go live and [00:17:45] talk, uh, on a topic, and then what I did is I...

Heather: [00:17:48] This is back when captions were s- terrible, and you would... Uh, it was a really complicated process how to turn on cap- captions, but they were, they were not accurate. So I would go through and hand key and fix all of the captions- Wow ... of the [00:18:00] videos. And it was through doing that, which side note, if y'all are listening going, "Oh, there's so much more efficient ways to do that," that wasn't the point.

Heather: [00:18:06] I wasn't trying to be efficient. What I wanted to do was literally painstakingly hear and see everything I did in those videos, [00:18:15] and I hated every second of it. And I was like, "Oh man, why is everything a question mark? Why is everything running together? Why am I saying 'and so' and s- so much? Why are my hands doing that?

Heather: [00:18:22] Like, what's up with my left eyebrow?" Like, all these stupid things. But it wasn't until I was able to stare it in the eye and have such an [00:18:30] annoyingly pissed off nature of level of awareness that I then could create change the next time I recorded. The next time I record it, I'm like, "I'm gonna pause for a second and breathe instead of saying so many filler words.

Heather: [00:18:42] I'm going to look at the camera instead of my [00:18:45] face on the reflection." Like in real time that next week I can make another change, and I just think so many people are unwilling to do these little details I'm talking about here because right now we're in an era where everybody wants to spend less time doing their work.

Heather: [00:18:59] We want [00:19:00] more efficiency, and let me just tell y'all this, efficiency does not create skills. In fact, it shortcuts them, and I think it degrades skills. So if there are areas in your business where you need to have world-class skills, stop outsourcing it. Stop trying to [00:19:15] shortcut it, and do the painstakingly freaking annoying work of building the skill, which is gonna suck, but hot damn can I tell you I sure know how to make the camera my bitch now.

Heather: [00:19:24] I mean, I've been staring at the little black hole. Kris, your face is over on my left. I haven't looked at you once during this entire probably very long TED [00:19:30] Talk I just made. I know how to look at that camera and maintain a level of charisma, eye contact, body language, facial expressions, my voice cadence.

Heather: [00:19:38] Sure, I used some filler words, but we can talk about that in a minute. there's actually a reason I use those now. Uh, anyways, all this to be said, you, you gotta [00:19:45] figure out what's the skill you're trying to learn and embrace the suckiness of it.

Kris: [00:19:49] Yeah. Wow. How long did it take you until you reached a point where you were like, "This is so much better.

Kris: [00:19:57] I'm not... It's not torture for me to watch myself on camera [00:20:00] anymore"?

Heather: [00:20:03] Okay, random. This is very random. Here's how I'm gonna answer your question. The other day I was looking at my toddler, and I don't know if you remember this with your young kids, you know how, like, little kids don't have kneecaps?

Kris: [00:20:13] Yeah.

Heather: [00:20:13] It's very random.

Kris: [00:20:14] Yeah. [00:20:15]

Heather: [00:20:15] I looked at my little one, he's almost three, and he doesn't have kneecaps, and I realized, when did my older two c- kids, who are eight and 11, when the hell did they get kneecaps?

Heather: [00:20:23] I have no idea. It's just one day they had kneecaps. And I don't know when it happened. And that's what happened for me with [00:20:30] video. Yeah. I have no idea when it happened, and what I will tell you is it probably...

Heather: [00:20:37] My confidence and skills probably came in stages, where when I look back, even at my videos... Actually, if [00:20:45] you type in Heather Saker hand gestures into YouTube, you will see a video I probably did maybe six months into me practicing video, and at the time, I'm like, "This is so much better." I now look at it and I'm like, "That is so terrible."

Heather: [00:20:57] You can actually see my voice is [00:21:00] much higher. I look like I'm trying to be a certain persona on camera. Like, how I talk today is drastically different than how I- Mm-hmm ... talked six, seven years ago. Mm-hmm. But at the time, I was like, "Oh, this is so much better." I couldn't even get a sentence out six months prior.

Heather: [00:21:13] So I, I was able to [00:21:15] start going from... What I didn't share with you is my first month of doing this, I did, definitely did not go live on Facebook. It was just me and my webcam saved on my remote desktop. Like, I didn't put it anywhere. It was just me and the camera. It was just private, and it was very cringey, very awkward.

Heather: [00:21:28] So, but I think I started [00:21:30] going live within 90 days, and then from that, I sort of started posting to YouTube, and then from there, I created my podcast. And then now it's been, I don't know, six, seven years since I released my podcast. Oh

Kris: [00:21:39] my gosh. And yeah. And at what point, at what point in that journey were you like, "I'm showing up [00:21:45] very polished, but this is not me"?

Kris: [00:21:47] And what was w- what was the process of really kind of unlearning that polishedness? 'Cause I lo- like, the way you show up on your podcast is so refreshing. I [00:22:00] love the F-bombs, whatever, like, whatever it takes. Like you just... There's no filter, and I think, like, that type of realness is, I think people are really hungry for it.

Kris: [00:22:10] Yeah. And I think it just feels good, and it's, and [00:22:15] it's way more fun. so how did you kind of... How did you undo that? 'Cause I would say, like- I'm similar in that I can show up, I can be polished. I think people think of me as maybe [00:22:30] more polished or maybe more put together. But if you really know me, I'm very much not.

Kris: [00:22:36] Like, really, like, I, yeah. And so I'm just curious, like, how did you unlearn You must unlearn what you have learned. Yes. How [00:22:45] did you do

Heather: [00:22:45] it? So I think it's a, a matter of constantly asking yourself the question around what are my goals, uh, who am I talking to, and how can I show up as the best version of myself today?

Heather: [00:22:54] And I know that sounds kind of cheesy, but that it wasn't... It was less of how do I sound less [00:23:00] polished, and more of how can I resonate more with my ideal client. Right. And so this I actually wanna point out real quick. One of the things that's really fascinating, when people would come to me for the Signature Talk Accelerator, and they really wanted to nail down their messaging.

Heather: [00:23:12] Yeah. They knew they were experts, but they were suffering from the curse of the expert, [00:23:15] which means they could talk about their stuff in circles, but other people didn't quite get it. Right. Or they'd politely nod their head, but they really weren't invested. They didn't understand why do I need this now, why me, why you, all these things.

Heather: [00:23:24] And what would happen is people would come to me, and they were so focused on wanting to get their [00:23:30] message right. They're like, "Give me the structure so that I say it in the right way so that people will buy." Like, that's essentially what people were saying without saying it. Yeah. And I, over the years I have gotten much better at not trying to be like a nice way to put [00:23:45] it.

Heather: [00:23:45] I would just flat out tell my clients, "Stop that shit," right? You're... We're not here to get it right. Nobody wants right. People want to resonate with what you're saying, so we're going for resonation over right here, okay? So when I started realizing that of [00:24:00] myself, I would think about my content, right? So l- let's take my weekly newsletter as an example.

Heather: [00:24:03] I would write an email, and what would happen is as I was writing my email, I would then read it out loud. And I was reading out loud, anywhere where it sounded a little clunky, I, I could feel the friction in me saying, [00:24:15] "This is not how I would say it." So I would move to, well, how would I actually say it?

Heather: [00:24:19] And one of the exercises I know you and I have done before, uh, but I would do to myself, is I would tell my clients, "How would you say this if you were three margaritas deep?" And that right there is like the opener for so many people. They [00:24:30] would say it so much simpler, and that's how I helped a lot of people come up with their core message and better ways to explain their shit.

Heather: [00:24:35] But I started doing that on myself, is, well, how would I actually say it? And then I realized that's way more interesting. I don't, I don't want to read about, I don't know, generic things around [00:24:45] messaging. Uh, be more aligned. Uh, live a better li- like j- I don't wanna read that stuff, and nobody else does either.

Heather: [00:24:50] When you use language that's unexpected, that's, authentic, that just, I don't know, it's enjoyable to read, again, bringing a joy to what you're doing, I think when we start thinking about [00:25:00] that, it starts... We start asking the questions, how would I communicate this like a real person to another real person versus as an entity trying to position myself as the expert.

Heather: [00:25:08] So long, very long-winded, as we learned here- Mm-hmm ... uh, way to say I don't know that I ever was like let me remove the polish. I [00:25:15] think I just decided- I'm going to stop trying to position myself as the first impression, I don't know, polished version, and just go, "You know what? Maybe I'm not gonna build the fricking multi-million dollar company if I [00:25:30] built myself as this like look at me in my fancy heels and my fancy cars," which by the way, I got rid of all of those things when I moved to Bend.

Heather: [00:25:35] Uh, what if I was the bitch in the kitchen with the sourdough, uh, talking over B-roll while my kids are going crazy in the background, but talking about my first presentation and where I got it wrong and where you can learn from that? [00:25:45] Like- Mm ... what if I just shared my life more authentically? And here's the key that I want you all to hear.

Heather: [00:25:50] Yes, I'm real. Yes, I say these really inappropriate things that we have just, uh, established in today's episode. But the content and what I teach is [00:26:00] really freaking good. I have simple systems. I have frameworks that I have named, AKA the later lie, and some other things we'll get into, right? I have really strong substance, and I think this is where people really like muck it up, is they try to be too friendly and [00:26:15] "Hey, girl" and casual, but then they lack the substance that translates to other people.

Heather: [00:26:20] So you have to come across as wicked freaking smart, and that for me, I'm wicked freaking smart. I'm really good at taking complex ideas and making them simple, uh, making them pedestrian, if you will, so [00:26:30] other people can get it. But I don't talk like a snuffy snooty person. I talk like a real person, and the juxtaposition of those two things is my brand.

Heather: [00:26:37] It's why it works so well. But if you have really basic content and you're just regu- regurgitating basic shit that people already [00:26:45] know, and you talk like a basic bitch like me, those two things together are not gonna position you as the expert. So I wanna make sure that I'm not confusing being casual or plainspoken with my language and a little weird.

Heather: [00:26:56] You have to pair that with really good [00:27:00] content. And the cool part is, if you're listening to this show, if you're really good at what you do, I wonder, I just wonder how much you dilute what you do because you generalize it and you try to make it reach so many people that you're actually diluting your work, and therefore people don't see it as good as it [00:27:15] actually is

Kris: [00:27:15] Mm.

Kris: [00:27:17] Mic drop.

Heather: [00:27:17] Yeah.

Kris: [00:27:19] You talked about walking, walk the talk, talk the walk. What does that mean? Tell, tell us what's been ruminating in your brain about, around

Heather: [00:27:28] that. Okay. So I was sharing a bit of this before. I [00:27:30] haven't shared this publicly, but I have had a goal of wanting to write a book, like, my entire career.

Heather: [00:27:34] This has always been on my list of I wanna run a marathon and I wanna write a book, these two things. I'm working on the marathon right now. I have registered for a half-marathon in April, get my, get my post-baby ass back in gear. But the book piece, I've [00:27:45] always asked the question, what do I wanna write a book on?

Heather: [00:27:47] And going back to what we talked about, I didn't really want my book to be about how to deliver a great stage talk. Like, I knew that was a piece of it, but it wasn't the thing. And what's really come up for me over the last two years is- I've been playing with this idea [00:28:00] of so many of the people that I work with at the executive level, I work with a lot of founders and executives, and where they struggle is, yes, how they communicate, but they're struggling with things like boundaries.

Heather: [00:28:10] They're struggling with the, uh, they're overworking in the office. They're- they have so many [00:28:15] emails, but they tell their teams, like, "Take the weekend. Don't email at night," but they're emailing at night. And a lot of executives, uh, they're really good at what they do, but they aren't walking the right talk, so we need to work on how do you actually show up as the best version of yourself?

Heather: [00:28:28] How do you actually walk that talk and not just [00:28:30] say it? But on the other end, I think equally so, there are so many really strong leaders and really strong experts who over the years have a really good walk. They have the street cred. They have the experience. They know what they're doing, but they have relied on their [00:28:45] work speaking for itself, relied on word of mouth and referrals, and I get that because I'm a huge relationship person.

Heather: [00:28:50] In fact, I wrote a whole email about it this morning around how all my speaking opportunities are from relationships and referrals. But there comes a point where you have to be able to communicate, one, what it is that [00:29:00] you do, two, why people should care, and three, how to get people to, like, engage in your work, right?

Heather: [00:29:05] You have to be able to talk the walk. You can't just be good at what you do. And I think these two things, we're headed into an era that they're going to be more important now than ever. I think we have to, we have to [00:29:15] have a better walk because with the h- introduction of AI over the last few years and the mainstreaming of it, I don't know if that's a word, but we're gonna make it, but so many people using it to create content, to create efficiencies in their business, I think people are really looking for those who have [00:29:30] actually walked in the shoes that the person's wanting to learn from, right?

Heather: [00:29:34] I think a lot of people are getting good at messaging and marketing from AI, but there's no substance around it. So I think the people who know how to walk the talk, they're really going to come out, but only if they can talk their [00:29:45] walk, meaning- Mm ... they can articulate their value. They can speak in a way that gets other people not just to listen, but it holds that attention, right?

Heather: [00:29:53] I think, I don't know if you've been following online, there's a lot of people who are getting really good at writing hooks. You can get a video. You can [00:30:00] get someone to listen, but have you ex- had that experience where you start listening to someone's video and then realize that, oh my gosh, this entire thing is a ChatGPT script.

Heather: [00:30:06] I'm out. Yeah. Right? But when you have someone who is messy, and maybe it had a good book, maybe it didn't, but they start talking, and you just resonate, and you like that person, right? There's substance there, yes, as [00:30:15] we determined that has to happen, but there's something about the way that they communicate that you're like, "Hot damn, I really resonate with this person."

Heather: [00:30:21] I think those are the people who are going to shine, and I don't think this is a personality trait. I think this is a skill that so many people could master. They're just not noticing they [00:30:30] need to.

Kris: [00:30:30] How would one go about mastering that skill?

Heather: [00:30:33] Yeah. Okay, well, it goes back to what we said before, awareness.

Heather: [00:30:35] So my question for all of you is when was the last time you watched one of your own videos? And watched it, now let me clarify, watched it from a productive point of view. [00:30:45] And what I mean by that, it's too many times my clients will watch their videos and all they focus on are the things that they cannot change.

Heather: [00:30:51] Case example for me, the joke I always make, why is my left, left eyebrow so overactive, but for the life of me I cannot raise my right eyebrow? That, I've tried it. There's nothing changeable about that. For some [00:31:00] reason, the muscles in my face, the right eyebrow does not work on its own. Like, I... I'm doing it right now.

Heather: [00:31:04] For those on audio, it looks really weird. Right? That is not a productive thing to focus on. For me to be like, "Oh, here's another one I totally criticize myself about," my upper lip doesn't move when I talk. I have to consciously think about smiling [00:31:15] to show my teeth, otherwise when I talk it's just my bottom lip showing my bottom teeth, which is highly unattractive, but I can't do anything about it unless I focus and smile, but if I smile the time, that's weird.

Heather: [00:31:22] Okay, I'm using these really weird examples on myself to show you this is what most people focus on, is why do I look weird? Why do I sound [00:31:30] weird? Things that are, like, not really changeable. Or another one, this was me postpartum, I hated how I looked on camera because I had gained so much weight during pregnancy, and I was bloated, and my skin was not great, and I didn't have time to get my hair done, and my grays were showing, and ugh.

Heather: [00:31:44] [00:31:45] So many women especially, because of their weight or because of their feeling, they just nitpick the shit out of themselves on camera. My question for you is, is it helpful to focus your energy on those pieces, or is it a hindrance to you getting your message out? So when we, we have to focus on [00:32:00] productive when we, when we watch our videos.

Heather: [00:32:02] So how do we be more productive? We ask questions, can we change it, right? Okay, how can I say that better? Okay, how can I hold better eye contact? Ooh, I'm looking at the screen, not on there. Where do I look? Let me open up my camera and test it and see if it works. [00:32:15] Holy crap, I talk really fast. Is that a bad thing?

Heather: [00:32:17] Not always a bad thing. As you notice, I talk really fast. I think people's brains move fast. Like, don't talk slow. It's boring. We all wanna put things in 2X speed. Like, think about how do you phrase things better? Did it take you forever to get to your point? The question [00:32:30] is, are you gonna talk about this topic again?

Heather: [00:32:31] Yes? Okay, then it's worth practicing it and saying, "What was my point? And next time can I start at the point and then back it up?" Versus ramble my way to the point just to figure out what I'm saying. You see what I'm getting at here? Mm-hmm. Is focus on watching your own shit, and then asking [00:32:45] productive questions that are changeable and practicable, and then improve on the next one.

Heather: [00:32:49] And when I say the next one, don't wait a week. Do it again that day or the next day. Like, put in the reps. These things can be changeable very, very quickly. Uh, case in point, back when I was on stage and my hand gestures were super weird, [00:33:00] I literally used to walk around my office. Back, I would take all of my phone calls...

Heather: [00:33:04] Um, I have hearing aids, so I stream phone calls in my hearing aids I would take everything standing up, and it wasn't a video call, it was audio calls, but I would walk around my office, moving my [00:33:15] hands around like I was speaking on a stage to start training my brain how should my hands move when I speak.

Heather: [00:33:21] Because here's, here's what's interesting. All of y'all think that this practice stuff, like, I don't know. I don't know what we're trying to do with it, but what I want you to think about, let me use the analogy of a [00:33:30] sports, a sports person. A sports person. Um, I'm watching Ted Lasso right now, so it's about soccer.

Heather: [00:33:37] Yeah. Athletes, right? When they do practice, so on game day, on game day they just do what they've been trained to do. The coach isn't [00:33:45] calling, like telling the striker when to go or who to pass to. The coach's job is during practice. On the game, your just natural instincts come out, so training is into work.

Heather: [00:33:52] This, this is the same thing with speaking. You can't try a hand gesture tick, uh, trick when you're recording a video live. You can't think about how do I use [00:34:00] better, sh- perspective shifting psychology in my keynote? It's not, you're not gonna remember to do it, and you're gonna fumble the punchline of a joke.

Heather: [00:34:07] Or if you're trying to memorize your script, you're gonna screw it up. You have to practice outside of the actual game so that when you do show up, it's [00:34:15] just ingrained. So for me, the hand gestures. I practiced all the time so when I got on stage, the last thing I was thinking about was what I was doing with my hands.

Heather: [00:34:22] Mm-hmm. I think this is what we need to ingrain in our brains more. Where are we focused? How are we showing up? What can we fix? And then how can we practice to make it second nature? [00:34:30]

Kris: [00:34:30] Hmm. Yeah, and you could even have, you know, Claude or ChatGPT uh, come up with prompts for you to tackle every day, and then you just answer those questions in five, 10 minutes every day, and-

Heather: [00:34:42] Yeah

Kris: [00:34:42] by the end of a month, you're in a totally different [00:34:45] place.

Heather: [00:34:45] Yep. Yeah. You can think about it. Put Claude... I haven't done this before. I have a different exercise I do with clients, but you can put into Claude and say, "Hey, you're, uh, my PR media coach," right? Mm-hmm. And make sure you're very clear, right? You don't want it to give you any scripts or any talking points.

Heather: [00:34:57] This is very important that you come up with these things on your own, [00:35:00] otherwise you're gonna get into reciting mode, and reciting mode never sounds authentic. I'm gonna be honest with all of you. None of y'all are Hollywood actors- No ... like A-list actors that are, like, really good, like, believable characters.

Heather: [00:35:10] You're not Ted Lasso here, okay? So when y'all recite scripts, my [00:35:15] brain, and most people's brains, tune out. Even though it might be the right words, what did we say earlier? It's not about getting it right, it's about resonating. Right. And the delivery of a recited script, it's like nails on a chalkboard right now.

Heather: [00:35:26] You can

Kris: [00:35:26] feel it. So

Heather: [00:35:26] please stop

Kris: [00:35:26] doing it. You can feel it. It doesn't matter how [00:35:30] well you know the content, you really can feel it on the other end. one of the things that I do a lot with friends is Marco Polo. Yeah. And Marco Polo is a really great app. Number one, it's a great way to just stay connected with other people, but it [00:35:45] also forces you to look at your own self when you're talking to friends.

Kris: [00:35:48] So I feel like that has been a really good tool for me just to- three margaritas in kind of vibe with friends, but having to [00:36:00] watch myself deliver information.

Heather: [00:36:01] Yeah, I love it. I think you and I may have used Marco Polo early. That was what I used in my business early on with all of my clients, I used Marco Polo.

Heather: [00:36:07] I forgot about that. But it was back when Marco Polo was free, so you could watch things in, like, 2X speed, and they made it paid, so I've since moved to Voxer for that. [00:36:15] But that, I forgot about that. That video piece of everyday conversations, what's fascinating, uh, it... You start off by really thinking about what you look like, and then within a week you're, like...

Heather: [00:36:25] I don't know, it's looking up your nose while you're talking- ... and brushing your teeth or whatever, right? You, you get over it pretty quickly. Right. But yeah, [00:36:30] if there's a, if there's a sting of how you look on camera, you just need to normalize it by, by doing it as much as possible. I find Instagram Stories is a really great way to get over this, because they disappear in 24 hours.

Heather: [00:36:42] Now, the big asterisk to this is a lot of [00:36:45] people hear that and they're like, "Ooh, okay, let me focus on making really good Instagram stories." I don't want you to focus on trying to create effective content that converts or trying to have a strategy around it. The strategy is to not pee your pants when you create video, right?

Heather: [00:36:57] That's like step number one. If you're fearful of it or you're uncomfortable with it [00:37:00] or you sound like that really polished, stick-up-your-ass, no offense, but that's probably not resonating with your clients right now, right? So thinking about, how can I show up more authentically with good substance?

Heather: [00:37:11] Remember that pairing there. How could I do that? And don't [00:37:15] worry about whether or not your Instagram stories are getting the replies or the views, or don't look at any metrics. You're doing this for you. You're not doing it for anybody else but for you in the beginning so that you can build that habit and that comfort and that level of awareness, so then you can get to the good part where you start optimizing it and making it better.

Kris: [00:37:29] Oh, I love [00:37:30] it. I love it. This has been packed with so much incredible information, Heather. Thank you. I want to wrap up today with two questions. Number one, I really wanna hear, like, what's the difference for a coach or a consultant that just does not wanna be [00:37:45] visible? Like, what do you do in that case?

Kris: [00:37:47] Like, are they able to effectively grow, reach the right people, versus somebody who's willing to- Take the leap, get uncomfortable, get more visible, whether it's on podcasts or on [00:38:00] actual stages. Like, what's the path for the both of those people?

Heather: [00:38:04] Okay, I love that you asked this question, because I think so often we see so many examples of really visible people, and we think, "Oh, that's what I have to do too."

Heather: [00:38:10] And I'll use the example I sent in my newsletter this morning, where I was talking about relationships. I know a lot [00:38:15] of people in my business world that really love finding all the events going on in the industry, and then completing the speaker applications so they can be in the summit, they can be at the event.

Heather: [00:38:24] Like, they love just getting themselves out there. Weird thing for me, uh, I hate, with my [00:38:30] whole heart, any kind of form. I will not fill it out. In fact, that... I don't, fill it out. My personal assistant does it. But to take it a step further, I do not fill out speaker forms. So if someone, let's even say, someone invites me on their summit, and then sends me, "Here's my speaker application," I politely say, "No, thank you."

Heather: [00:38:43] Like, I will speak, but I will [00:38:45] not be filling out your form. Like, I don't s- fill out forms. And I used to think this was an asshole admission, but I just... I don't have to. I don't, I don't have to do that. I get plenty of speaking opportunities, and if somebody has an issue with that, I'm not gonna speak at their event.

Heather: [00:38:55] I bring this up because we're conditioned to do things a certain [00:39:00] way. In order to find opportunities, you have to be willing to pitch, you have to have your media kit. Like, my me- I still don't have a speaker page, y'all. Let me just tell... I don't have a speaker page, and I have made multiple six figures from speaking, like in speaking fees, okay?

Heather: [00:39:13] You don't have to do [00:39:15] what anyone tells you you have to do. What you have to figure out is what are my goals, what are my strengths, and what's the strategy to get there? Now, if you make up the strategy from scratch, just know that who knows if it's gonna work, right? But you can find other people to model.

Heather: [00:39:27] So let me just tell you this. There are a bajillion [00:39:30] examples of people who are super visible that do super well. There are also a lot of examples that you probably don't see of people who are not very visible and still do very, very well. The question that I would be asking is what is the business model?

Heather: [00:39:43] And this is what I ask with all of my clients. [00:39:45] If you have a business model where you're a coach, and you work one-on-one with people, you do not need to go on Instagram and build this huge-ass audience, because you only work with a handful of people every month. You just don't need the marketing and the brand to back up [00:40:00] w- your business model.

Heather: [00:40:01] Now, if you're trying to do a business model where you're selling low-ticket digital offers, well, yeah, you're gonna need the audience, but even then, you could do paid ads. There's always a different approach. My question for you would be are you saying, "I don't wanna be visible," because you're scared of it?

Heather: [00:40:14] Okay? That... [00:40:15] Be aware of it. Are you willing to get over that fear? But the bigger question is, is the work that you're doing, do more people need to hear it? And do you want to be the person to share your story to help them hear it? And if there is that deep desire there that you [00:40:30] wanna help more people, don't try to attack the fear with more courage.

Heather: [00:40:33] Attack the fear with more skill. Okay? Ooh, that sounded good, didn't it? Right?

Kris: [00:40:37] Ooh, duh.

Heather: [00:40:38] But that, like, you don't have to muster up the courage, you just have to get, get skill going. So figuring out where can I grow this skill, where can I get the practice, [00:40:45] as we talked about today, even if it's just with yourself.

Heather: [00:40:47] In the beginning, it's all about getting more comfortable for you to show up, and then you can make it good. So I don't know, long-winded way, you could build your business however you wanna build your business, but don't make that decision out of fear. Think about the best version of [00:41:00] you and the business that you wanna have five years from now.

Heather: [00:41:03] How does she show up? How does he treat content? How does he look at visibility? Is it strategic? Is it a necessary evil? Is it a, "Ugh, I hate it. It's not worth its time"? Remember earlier when [00:41:15] I said the energy and attitude you bring to things determines your success in all facets of your life? This is one of those examples.

Heather: [00:41:21] So if you have a shitty attitude around visibility, you're gonna get shitty results and have a shitty experience with it. If you have a intimidated attitude around visibility, [00:41:30] ask yourself better questions, and, uh, connect it to your bigger vision around what you're trying to create, and you'll find you're a hell of a lot more willing to get uncomfortable to make it happen.

Kris: [00:41:38] Mm. Wow. Just a moment to just let that all soak in. Heather, [00:41:45] thank you for being here today. Tell us how we can get more of you and find you and potentially work with you.

Heather: [00:41:52] Yeah, I'd love that. Thank you for giving me the opportunity to share. So couple things. If you're listening to the podcast right now, you're most likely a podcaster and like me, you like to have things in your ears.

Heather: [00:41:59] And [00:42:00] if you love the idea of getting fired up and the weird way that I communicated today, you're like, "Hell yeah, I wanna learn business and how to show up better," uh, the best place to go is my podcast. It's called Hint of Hustle with Heather Sager, so we can link that here. Um, that last piece when you talked about visibility, a lot of people, they get stuck on [00:42:15] visibility because they've had experiences where they've done a lot of work to show up, but it's not had a lot of payoff.

Heather: [00:42:20] And what I find is a lot of business owners don't know how to get a return on that visibility. And so if that's a challenge for you, whether you're showing up for podcast interviews or you're showing up for your own [00:42:30] stages, or you wanna get more into guest speaking but you just don't really know if it's worth your time, you can check out...

Heather: [00:42:35] I have a free guide around speaking and how to get a better ROI. One of those places is how to get paid, but there are three other types of currencies that you can generate a kickback on. Uh, if you wanna grab that, you can head on [00:42:45] over to heatherSager.com/guide, and I'll teach you my strategy for speaking, how you get a return, and I'll give you some specific tactics that you can use to milk more juice from those speaking opportunities.

Kris: [00:42:54] Incredible. Thank you so much. We'll have to do it again.

Heather: [00:42:57] You're welcome.

Have you ever spent an entire day organizing your desk, doing laundry, and cleaning out email folders—anything except the one important project sitting on your to-do list?


I used to think this made me broken. Turns out, my brain was just doing its job.


In my latest podcast episode, I talked with Robin J. Emdon, who spent five years studying over 900 research papers on procrastination. What he discovered will completely change how you think about productivity. 🎯


Here's the truth: Your brain is hardwired to procrastinate. It's not a character flaw—it's your limbic system's ancient survival response kicking in when it perceives a "threat."


Robin breaks down the fascinating science behind this and shares his productivity trifecta—three specific neurotransmitters your brain needs to naturally enter deep focus mode:


🎼 Dopamine (the conductor) - organizing your mental orchestra


🎯 Acetylcholine (the scholar) - creating laser-sharp focus


âš¡ Norepinephrine (the fun-sized warrior) - adding just enough productive stress


The best part? Robin discovered that simple accountability increases goal achievement by 33%. Not complicated systems or endless apps—just one person checking in with you regularly.


This conversation gave me so much compassion for my own procrastination patterns and practical tools to work with my brain instead of against it.

Listen to the full story here.

Why Your Brain is Wired to Procrastinate + 3 Ways to Override It with Robin J. Emdon

CTC Ep. 43 | Why Your Brain is Wired to Procrastinate + 3 Ways to Override It with Robin J. Emdon

Kris: [00:00:00] Welcome to from Click to Client, where we transform a confusing message into a clear, compelling story that sells. I'm your host, Chris Jones, StoryBrand marketing expert. I'm here to help you attract more dream clients with the power of story.

Hello, meet Robin Emdon, creator of GI Results ology. And after taking 10 years to finish a six year degree, Robin discovered the science behind follow through and he now helps solopreneurs achieve 33% more of their monthly goals. Robin, welcome. I am so thrilled to have you here today. I

Robin: am excited to be here today.

It was so kind of you to ask me. I'm really looking forward to our conversation.

Kris: So tell us a little bit about yourself. Like how did you get to get into doing this work that you're doing?

Robin: Okay. Well, I might as well start at the, at start, at the end. Really, I, I, I realized that I am a chronic [00:01:00] procrastinator.

And now that, you know, that might sound like a Oh, really? You know, so well, in 2001, I trained in California, although I'm British. I trained in California under the chage of Tony Robbins and his organization to be a life coach. So, um, you know, it isn't exactly congruent with being a life coach, that you wake up one day and you realize that you're a chronic procrastinator.

And in fact, that one day was not for like 18, 19, 20 years. When I was bragging to my older brother that I just got my degree, I was having a coffee with him in a coffee shop, and I was bragging to him in 2019, I've got my degree onto I Brilliant. Yay. Yeah. Yay. And my brother was like, oh, I'm so bored. Can we go?

And I was like, oh no, I know you can't. You can never impress your siblings, can you? So. So I thought, oh, I know, I'll tell him, trust me to take 10 years to do something I've done in, I should have done in six, which you kindly mentioned in the introduction. And he was like, yeah, what was that about? And I said, oh, you know, procrastination.

And I laughed and he laughed. And then we changed the subject. Well then I got to thinking about it driving home. I [00:02:00] thought, wait a minute, Emdon, you are a coach. You are a trained life coach. How dare you procrastinate? How very dare you? And you know, I thought, I've gotta square that circle. That makes no sense at all.

And I, I had a realization I had, it was like a face palm moment, and I thought, wow, I've never really thought about it before. I, I, I've always thought of procrastination in the same way that I used to think about a common cold before the age of COVID when every sniffle is a suspicious wor and, and quite worrying.

Most of us just work through cold. Oh, I've got a cold. I'll be all right in a few days. Don't worry about it. I'll be okay. It's a nuisance. It's uncomfortable and we get over it. That's how I thought about procrastination, Kris. And it was just like, wait a minute. What the heck is going on here? Because I used to just say, oh, you know, I've got procrastination.

Oh, I'll be all right tomorrow. Hello. Isn't that the procrastinator's mantra? I'll do it tomorrow. Right. So I got, that's what I, that's my background. I, I, I, my background is I. By, by 2019, I'd been concentrating on getting my degree. I was working from home, but [00:03:00] I wasn't doing coaching. I was doing online marketing.

And, uh, I, I'd put the coaching down a few years earlier to concentrate on being a full-time single father. And I just didn't wanna do the coaching at the same time. And, um, and so by 2019, you know, I, I didn't have any connections in the industry. I had no thought about becoming a coach again. But as I started researching.

Because I couldn't think of the answer. I thought all those dozens and dozens and dozens of days. I trained with Tony Robbins about a hundred in total, including the coaching training at the end of it all, and, and my brother was used at that time as a mental health professional and he couldn't quite put his finger on it.

And I thought, oh, it must be obvious what the answer is. And so here I am, five years on, I decided to, I used the gift that keeps on giving COVID and all the lockdowns, and I decided to research and I realized. Straight. I very quickly found out that in one 10 year period, by way of an example, in the early two thousands, they'd done over 10 years worth of res uh, sorry.

They'd done over 900 projects in that 10 [00:04:00] year period. Sorry, little brain, um, gas there. But I just, I thought, well, I don't need to research it, but I need to translate it into English. My degree was in arts and humanities. I'm not a scientist. Mm-hmm. I don't, I don't do science. It's in one ear and out the other and, and nothing connects.

Mm-hmm.

Robin: But I can, I can understand it in the moment and then it's like, well, how do I translate this into what I call English? You know, as in Right. Can

I understand it? And can you metabolize it? Right. Can you absorb it into your knowing whether it's your brain, your body, or both? Um, yeah. How do you do that?

So I get it. Yeah.

Well, absolutely. Well, the first thing that that, that I discovered was that procrastination is an inside job. We're hardwired to procrastination and it begins in the limbic system. Now I'm already, my eyes are glazing over 'cause I'm like, well, what the heck's the limbic system? Well, most people will know or could easily find out.

The limbic system is the most primitive part of your brain. It's where a. Our most basic instincts reside. It's where the fight, fight, or [00:05:00] flee response is triggered and it's an automatic system. And if you think about it, your human brain, I've got one, you've got one, we've all got one. Whatever is all about two things.

Number one, survival. Everything in our life is about how do we survive, and number two, procreation, survival of the species. Everything else, all the recreation that we do, all the jobs that we do, all the, everything that we do with our lives. Is incidental to those two primary purposes that your brain is hardwired to create.

And in that mix, I re, the, I I discovered the science was pointing out the, the neurology.

Mm-hmm.

Robin: Um, and the psychology. That procrastination is actually hardwired into the brain. It's part of our flight or fight or freeze response.

Kris: Hmm.

So it's, it's programmed hard where it's hardwired in our brain to procrastinate.

Right? Is that what [00:06:00] you're saying? Like, we are wired to procrastinate, so we have to kind of override that limbic system to get unstuck. Is that Yeah. Am I hearing you right?

Robin: I, yeah. I mean, what I'm hearing is the same as you, which is, wait a minute, which part of survival is procrastination, right? Right.

Yeah. Well, it's the part that causes us, it's when we freeze. So think about it this way, if you were living in the wild and a man eating tiger was coming at you. Even though you might actually just want to get on with, you know, cooking your dinner, doing the washing, taking the kids to school. Mm-hmm. That man eating tiger is gonna kind of prevail right now there and then in the moment.

Gotta deal with that. Gotta figure out what do I do. Well, you don't have time to figure it out. That's why we have a limbic system.

Kris: Mm.

Robin: The limbic system goes straight into survival mode. Do I fight it? Mm, probably not. Do I freeze? Hope that it doesn't notice me maybe. Or do I flee? Well, you can't really outrun a tiger, but if you put your trainers [00:07:00] on, you can outrun the person next to you.

So that's probably a viable option, right? Well, in the 21st century, unless you happen to live where there are man eating tigers still prowling in the wild. Our equivalent of man eating tigers are bailiffs bad news in emails and through the post. Um, things that have been with us forever. Bad news about our friends and relatives, health issues, relat significant relationship issues with your significant other that just upsets you terribly.

All of these things. Cause us to feel threatened. So the limbic system embodies the threat modality and when we are threatened, we close down and when we close down, we put off doing things that we don't wanna do and only focus on the things that are, that either we have to do because it's urgent.

Because you know it's an emergency like an A man eating tiger running at you.

Mm-hmm.

Robin: Or it's just. The freeze response or the flea response is, oh, I've got this, um, [00:08:00] bill I can't pay. Hmm. I think I'll just park that and go and watch TV 'cause I don't wanna think about it.

Mm-hmm.

Robin: Oh, I've got this bad news about my, I can't pay the rent this month, or I've got this health issue, which I don't know how I'm gonna resolve it.

It's keeping me awake at night with worry or my, my dear de my beloved has a health issue that's keeping me awake with worry. How do you deal with it? Mm-hmm. You shut down. You go into threat mode, this is a threat to your survival. Mm. If you think about it. Mm-hmm. Because you are feeling threatened.

Mm-hmm. And when you are threatened, then you shut down. And we, we have a word for that. It's called fear and it's also called procrastination.

Mm. And

Robin: procrastination and fear aren't always quite the same thing, but they, but procrastination is the threat modality. Fortunately there's a solution, but we haven't got there yet.

Kris: So you studied 900 research papers on procrastination. What, what did you find the most shocking when you came into the other side of that research?

Robin: Right. [00:09:00] Well, uh, let me, let me just clarify. I, I didn't study 900 papers. I discovered that there were over 900 papers in one 10 year period. Got it. I understand why that that will creep in.

But what I did do was I, I, I looked for the common threads about the conclusions that were coming from those papers. And I went to the authority authors that had written their views on them. So I didn't go on, I didn't look at memes. Yeah. I didn't, I didn't look at other people, copying other people. I went to professors and academics and people.

Mm-hmm. And, and also other coaches who are experienced, who had also looked at it. And I was looking for the common themes. I wanted to bring the threads, the common threads together. What, what was actually true. Mm-hmm. And what wasn't true. Because if you, if you do a search on the internet. On procrastination and or productivity, which is the antithesis of procrastination, you don't get a few hundred answers back.

You get millions. Well, there's an awful lot of great information out there, but there's a lot of misinformation out there as well. And I wanted to sort the wheat from the chaff.

Kris: Mm.

Robin: And so what I did [00:10:00] was I looked for those common threads and then I, I pulled those together, if that makes sense. Mm-hmm.

Mm-hmm. Got it.

Kris: There. There's another piece that I talk about a lot, which is from a messaging and marketing standpoint, um. Our brains are really wired to survive and thrive. And I think, you know, this overlaps a lot with what you're talking about. And when it comes to messaging, or for example, if somebody comes to your website and there's too much copy, our brain is trying to conserve calories.

All the time, right. In order to survive. And so if we come across a document or a book or something that, that has a lot of information, our brains will literally turn off and say, we don't have the energy to digest this information anymore. We're gonna bail. Like this is not, this is not what we, we don't, we're not cut out for this today.

Maybe tomorrow. Is, is that, um, is that idea similar to what you're talking about?

Robin: Yeah. You're talking about [00:11:00] overwhelm. Yeah. Yeah. Overwhelm is a key trigger of procrastination. Yeah, yeah. Right. Absolutely. That's what I'm talking about. Yeah. It's, it's it's threat modality. Again, the brain felt, you've described a situation where the brain, the brain feels threatened.

It's too much things that are too difficult. We, whether that's true or not, the perception that something is too difficult, o overwhelm the i, this is why, you know, when we are organizing our day, some, some people will avoid the difficult tasks and do the easy stuff. Procrastination. A lot of people do it that way round a lot.

Other people, they organize their day differently. They do the difficult stuff first. 'cause they've learned that once they get that out of the way, the easy stuff is easier to do. That's, that's a strategy. And we haven't quite reached the point where we're talking about strategy. So let me just start shifting the, the dialogue a little bit.

Yeah. There is another part of your brain which is hidden under my hat and it's along here and it's called the prefrontal cortex.

Mm-hmm.

Robin: Now the prefrontal cortex is, I'm told, 'cause I'm not a scientist, but I'm told, but those that know evolutionarily speaking, it's a much younger part of [00:12:00] the brain. And it's where we do our rational thinking.

It's where we do our decision taking.

Mm-hmm.

Robin: And here's the kicker, if you're under 25, it's not yet fully formed. Now, it probably won't come as a terrible surprise to you to understand that those 900 research papers, the majority of the projects took place at guess where. Colleges, universities. Right, right.

Mm-hmm.

Robin: And guess who hangs out at colleges and universities? People under 25. People. Under 25. Yeah. We call 'em students. Right. And it's a, it's, it's, it's a horrible fact that they're going through all the things that young life gives them. They've got the, they're getting their first taste of freedom, maybe the first time away from home in their teens and, and it's freedom of that.

So they've got all that distraction going on as they're turning into fully fledged adults. They've got busy social lives. They've got these huge curriculums that they have to get through. Which requires discipline and pro and being productive and the part of the brain that deals with all that isn't quite in the room yet.

Elvis has not entered the building yet. Nevermind [00:13:00] left the building. He's not come in yet. Right. And so you've got this challenging situation where, of course plenty do work through it, but the re but the, the research is so prevalent because. Every student in the world at some point has to deal with procrastination.

Some do it better than others. I mean, the, the statistics showed that, of those who admit to procrastination, I wasn't one of them. Mm-hmm. And maybe people listening would say that. Same thing I do now, but I wasn't, I didn't admit it then. But of those that do, 95% will admit to procrastinating sometimes. Big deal.

So the dishes are after dinner, knee cleaning. Alright, I'll do them later. That's a form of procrastination. It's not life changing, not, it shouldn't be, but of the 95% who admit to procrastinating, one in five of those 20% talk about having chronic procrastination and that is debilitating. That's life changing.

That has real costs. That gets you very upset. It damages relationships. It damages your finances, it damages your career, it damages everything about your life. [00:14:00] One in five out of, so that's out out of 95%. That's a huge number of people. Mm-hmm. And, and that isn't because there's anything wrong with them.

Remember, this is your brain. Your brain is, you know, you're normal. It's not Abby normal. It's just normal. Your name's not Abby Normal. Your name is normal. Right? And, and it's just a natural reaction to life, to feeling threatened, to being overwhelmed. That you described the feeling of overwhelm. You need strategies.

For dealing with that, you need plans. You need to find ways to get out of being in overwhelm, which is why I wrote the book. Mm-hmm. So the book is covered, covers three sections. The first section, which is what we've been doing, is we've been talking about beginning to understand it. So you've got the threat modality of the limbic system, and up here, the prefrontal cortex, they call that the reward modality.

And in the reward modality, you can enter full productivity. That's where your rational thinking is right. What I discovered was by discover, I mean for myself, I didn't do any original research, but the science was saying [00:15:00] that in order to be fully productive, you need to trigger three neurotransmitters in your brain.

Right? Mm-hmm. Now, bear with me because this is where I go into the science and my eyes glaze over, and if your eyes glaze over to, for, to the scientists psychology, but to the arts and humanity type people like me. Yeah. You'll understand, I'm sure, right? Yeah. Well, yeah. Right. You need three neurotransmitters.

The things that connect your, the neurons in your brain. You need dopamine. The very famous dopamine. Everybody's heard of dopamine, and if you've got a phone or call it the dopamine in your pocket. Right. Everybody knows that the dopamine is the feelgood neurotransmitter. Mm-hmm. Right. You need a lot of that.

You also need two others. You need acetacholine, and you need noradrenaline. You can wake up now because now I'm gonna translate that into English. Right. Dopamine, I call that the conductor, and I have the conductor living in the prefrontal cortex.

Mm-hmm.

Robin: In the reward modality. And it's like a conductor of an orchestra who has to bring all those separate, disparate.

Instruments together that make [00:16:00] an absolute cacophony of awful sound. Get them organized, give them sheet music, organize them, train them, rehearse them, and get 'em to the point where they make the music of your life.

Mm-hmm.

Robin: Wow. Right? Mm-hmm. That's the conductor's role.

Mm-hmm.

Robin: Then in order to do the work, you need to be focused now, the best kind of focus, and that's caused by the neurotransmitter called acetycholine.

That rattles off my tongue now, but that's because I've said it about a million times and I still have to, what was that word again? I still have to stop and think. I've got nothing between the ears when it comes to remembering scientific terms.

Kris: Mm-hmm.

Robin: Acetacholine is naturally present in children, and if you think about it, going back to survival when you're a child, you are the most vulnerable part of your entire life.

And you have to learn to do things at an accelerated rate, at a rate that you will never need to do again. Normal, under normal situ circumstances, you have to learn to walk, you have to learn to [00:17:00] run. You have to learn to speak and understand language, sometimes more than one language, but certainly your main language.

You have to learn to do that, you have to learn everything. You have to learn as a child, and it still takes years. You're still dependent on your parents while you're doing it, but a, but you are still learning at an accelerated rate compared to later in life. I mean, anybody that's tried to learn a language as an adult will tell you that it was, it felt a lot harder than learning their first language as a child.

They don't even remember learning their first

language.

Robin: Mm-hmm. And that's because acidic coline is the neurotransmitter that gives us focus. And it, I, I, it might be counterintuitive, but children are brilliant at focusing. They're brilliant at it. Sure. Yeah. Okay. They can be distracted easily, they can have their squirrel moments.

Mm-hmm. You know, like, oh, I've got gas. Mm-hmm. Right. But, and then they'll, they'll scream the house down and tell, 'cause they'll focus on that until you deal with it. Right? Mm-hmm. And, but the, but give them, I'm mean, my, my, my son watch the same movie. It was a Disney movie. He like Disney's first cars, not Disney, Pixar cars.

Right. [00:18:00] He and I have watched that hundreds of times and he never got bored and he was always. Glued to the, to the thing the whole time it was on. Right. Focus, focus, focus. Here's the kicker. When you're an adult, we don't naturally have acid coline in our bodies anymore. We have to manufacture it from scratch.

Kris: Mm.

Robin: Fortunately we can, but it's not naturally present.

Kris: Mm.

Robin: How do we manufacture it? Well, it isn't, you know, there's a, there's a, there's a chemistry lab in your brain. Your brain does it, and the way that I can tell you when it's present is the better way of describing how. To manufacture it, which is, have you ever sat down to do something and you think, and you're really focusing on it and it's important to you and you really want to get it done, and you look at your watch and you think, okay, I'll do this for 10 minutes, and then I got to do something else.

And then 10 minutes later you look at your watch and you think, hang on, where did that hour go?

Mm-hmm.

Robin: Where did that afternoon go? Where I've been doing this all night?

Mm.

Robin: Right. And it might be, you know, you could be playing a game, you could be reading a book, it doesn't matter.

Mm-hmm.

Robin: Because you lost track of [00:19:00] time.

That's a clue that, that the assets coline is present. You've been focused. Mm-hmm. And when you're focused, you just lose track of time. You're completely focused. So, and I call that state the scholar. Mm-hmm. So you've got the conductor and the scholar. In a my productivity trifecta, the third member of the productivity trifecta is.

The fun sized warrior, like fun sized chocolate bars that you put in your children's lunchboxes, right? The fun sized warrior, not the big warrior. The big warrior brings out a different, uh, neurotransmitter called cortisol. And cortisol shuts everything down that you don't need for your survival and in and enhances everything that you do.

So it's cortisol that makes you run.

Right.

Robin: I know you need adrenaline for that and all that, but it's cortisol that gets your mind. Everything else shuts down the prefrontal cortex, the conductor, he goes back to his dressing room and has asleep. Mm. Right. You don't need her. Right. You don't need him. They, they, they, they are not in the building.

They have left the building. They are not wanted. You have not dropped time. If [00:20:00] there's a tiger coming after you to think, all you have time to do is run. Right? Mm-hmm. So the reward modality is shut down. And the fun size warrior is needed, not the big warrior. The big warrior is the full fight. Fight or freeze.

Now, if you're a soldier, fine, you're gonna need the big warrior 'cause that's exactly what you do for a living.

Mm-hmm.

Robin: But apart from that, you don't need that much. Cortisol or adrenaline in your system. What you need is noradrenaline, which gives you just a little edge of anxiety, a little bit of stress.

Just a little bit. And the best way to think about the guy that summed it up beautifully for me was James Clear when he was talking about the Goldilocks rule, where he talks about not too much, not too little, just enough.

Mm-hmm.

Robin: And that's what you need. You need just enough. You need to be like, like I'm talking to you now, Kris.

I'm sat on the edge of my seat. And I've just got a little bit of anxiety and a little bit of stress going on to keep my energy up. Mm-hmm.

But

Robin: if I sit back, if I physically did that. I won't because it'll move me away from the microphone. But if I physically did that, I know that my thinking process would shut right down, and I'd be struggling to think of what [00:21:00] I'm saying about what I'm saying in the next thought.

Mm-hmm. Because physiology is huge. Physiology makes a huge difference. Wow. So you do need, you do need that, that little bit of stress or anxiety, as I say, not if, if it's too much, you'll kick it over into big warrior and then you're into threat modality. And by the way, threat modality, you know, squirrel.

It's, it's triggered that fast. Mm-hmm. Right? That fast reward modality, kind of like moseys in and takes its time coming along. You have to, you know, you have to light a candle and put some nice music on and mm-hmm. Or whatever you need to get your environment right. For you to work, you have to encourage it.

You have to woo it, and that squirrel moment can take it away in a heartbeat. Mm-hmm. So you, you have to, whereas the reward modality doesn't take away the threat modality. So, for example, if I, if I'm, if I'm talking, if I'm sat sitting down to do some work and then I open an e, I make a mistake of looking at my email and there's a nasty one in there that upsets me, it triggers me in some [00:22:00] way.

I'll often get up and make myself a cup of coffee, a cup of tea, go for a walk. Anything to break that pattern to try and UNT trigger the threat modality. Depends what it is. But I will do anything to distract myself because otherwise I know the reward modality is not gonna come in. Now we can all work in through threat modality.

But it's not ideal, is it? No, it's hard. It's really hard. Yeah. Yeah. I

Kris: get it. I, I would consider myself a big procrastinator, and I've gotten better at it over time. I've gotten more skilled and more compassionate about it. But like back in college days, if I had a test or a paper. You would know because my room, my dorm room would be spotless.

I would, I would do things that I normally don't even enjoy doing. Just to avoid doing the real thing I, I didn't enjoy doing, which was studying. And I would redecorate the room. I would clean out drawers, you name it, and then all of a [00:23:00] sudden it would be 11, 11 30 at night. And I'd be like, now I can study.

And then at that point, I was so tired, I would just fall, fall asleep. It was not a good system. Fast forward a couple of decades later. I took a personality test called the Kolby, I think it's called the Kolby. Um, and it identified that quality in me, which is that procrastination piece. And what it, what it shared with me was that I am a procrastinator and that, and that I do best under pressure.

And so. I'm so glad you brought up that, that idea of like just a touch of anxiety, not, not so much that you've got cortisol, but when I have that touch of anxiety, I do my best work when I know I have a deadline, you know, even a day before or two days before, I am not someone who's gonna work a little bit every day.

Over [00:24:00] the course of a week, I need to know, like, I'm gonna dive in, I'm gonna dive deep, and I have to get this done by a certain date. Um, so that, like, when I learned that about myself, it, I gave myself that gift. Now I give myself that gift all the time, which is, I, I have to start ahead of time, but not so far ahead of time that I don't have that sense of an a little dash of anxiety around like, gotta get this done.

What are your thoughts on that?

Robin: Well, uh, it's fantastic. You covered a lot of ground in there and I'm gonna try and remember it what you said because you covered several points. So, first of all, as I say, procrastination, we're, we're all procrastinators, every single one of us. Now, I do know a lot of people that don't self-identify as procrastinators, and their behavior doesn't demonstrate that they do.

Kris: Mm-hmm.

Robin: Sometimes that's environmental, sometimes they just don't have the opportunity. They have a boss. And the boss won't let them. That said, the statistics show that something like $1.2 [00:25:00] trillion a a year are estimated to be lost to workplace procrastination. Now, I don't know how they calculated that figure, and maybe it's a few hundred billion dollars out, but that's still a lot of money.

Right, right.

Yeah.

And that's workplace, traditional workplace procrastination, because there are, you know, there are people in the workplace, there's no opportunity to procrastinate and there are people where there is, and they'll use it. But I, I personally work mainly with people that work for themselves.

They have no boss. I'm my own boss. I look in the mirror every morning and it's the boss looking back, I'm not, I'm working for a lunatic. But he's my lunatic. But equally, he will not hold me accountable. Now, I do know people who work for themselves, and they hold themselves very accountable, and they work very hard, and they don't struggle with procrastination.

Mm-hmm. So it segues myself. Wasn't intending to go there now, but it segues myself into the research again. In 2007, the American Psychological Association did some research into student procrastination, spookily enough. Students again, and what they found was was, it might [00:26:00] seem obvious, but it's interesting, the research backs it up.

They found that students that, like you were assigned something to do and given a time period to do it in. Tended to procrastinate it to death. I mean, how many people have seen the, the classic scenario, right? You've got three months to do this project, Kris, three months to do this essay, whatever. Mm-hmm.

And so you get a, you get a chart out, whether it's on a computer or put it on the wall, and you map out every hour of every weekday. You know, you make some time for, you know, parties and socializing, but you basically map out your work hours. Oh, I can do eight hours a day and still have time to go get drunk or, or go for a walk depending on your preference.

Right? And then, and you go, right? So by the end of the week one, I would've done this by the end of week two, I would've done this by the end of the month. I would've done this by the end of the two months, I would've done this. By the end of three months, I'll be ready to hand it in. Right? And you color code it, and you do all of that.

You go crazy. You get incredibly productive creating your charts of your, of your working plan, right? Yeah. Then what happens is, uh, by [00:27:00] the, you might, you probably get off to a good start first day or two, but by the end of the second, first week or even the second week, what have you done? Nothing. Nothing.

Right? Yeah. What happens is, is eventually you get to, you've got like three days left. And you're like, oh shoot, I wish I'd started three months ago when I planned and you panic and you end up in this. I'm not describing anything that nobody isn't aware of, that nobody hasn't heard of, but you panic and you're like, I've gotta get it in.

And you hand it and you, and you have like. You do like 48 hours without sleep. Right. And what you hand in is very substandard. You may, you may be lucky to get a grade at all. You might, you might just wing it, but you know, you've let yourself down. Mm-hmm. Nevermind the tutors. That doesn't matter. But you've let yourself down.

Mm-hmm. And you're kicking yourself. Right. Because one of the things that, and, and that, okay, so I I, I, I was gonna digress, but I'll stick to my point about the American Psychological Association. So what they discovered was, was that courses at colleges that have an element of a strong element of accountability.

Those students tended to score much higher [00:28:00] grades and get those courses had much higher pass rates than the courses where the, uh, the adults in the room, the, the, the professors and the teachers were more relaxed. Mm-hmm. And just, oh, you're an adult now. You, you have to learn to be self. Uh, you have to, you have to, you have to do it yourself.

You, you have to learn to do all of these things by yourself. That's not our job. We give you, we give you the work, and if you do it, that's up to you. And if you don't, it's up to you. It's very mature. It feels, it feels very liberating and enlightening that people that you do, that you don't have people, parents telling you, you've gotta be home by such and such a time at night, and teachers telling you gotta hand this in by so and so time, like they do it school.

Mm-hmm. Right? Mm-hmm. Those courses they found they, they tend to score less well, they tend to have lower pass rates.

Mm.

Robin: Now, hello. That's not, that isn't rocket science, unless it actually is a rocket science course, but it isn't. That makes sense. Curiously, not curiously, unsurprisingly, the courses that have a reputation for holding the students more accountable tended to have lower enrollment rates.

Mm-hmm. Which is crazy [00:29:00] because if you are one of these people, I mean, there are plenty of very self-actualized students out there. If you really wanna get a good grade, get yourself on a course where they hold you accountable. Mm-hmm. That was the lesson. Mm-hmm. Right? Mm-hmm. And nevermind the fact that it might not be the most popular course.

That's because you know, you don't wanna be Right. Controlled at that level. Right. So that's what got me interested in accountability. That's why when I was writing the book, I realized I actually need to set myself up as an accountability coach. I was a trained life coach.

Mm-hmm.

Robin: Your skill sets you never forget.

And I realized that 80% of the benefit that my clients used to get when I was coaching them was from the 20% Accountability had never occurred to me before. It was just like a, a penny drop moment. Oh yeah. It was the accountability that actually got them the results. Right. I can do that. I can help people with that.

Because that's the one thing you can't recreate from home, by the way. It's the one thing you can have a nice coffee machine if you like coffee. I do. You can have a nice view from your window. You can have flexible working hours, you know? Um, but you cannot recreate external accountability. And, and, and, and I encourage people to think about that.

We need it. We need it. Well, you might need it. [00:30:00] I'm not, it's too self-serving of me to say you must have it. But I will say that's where the 33% comes from. That was another piece of research done in the same year, 2007, uh, by the, uh, Dominican University of California, Gayle Matthews, and they looked at goal, the power of goal setting and writing down goals.

And I'm not a great believer in goals. You might find that hard to believe, but I'm not, because the research demonstrated something that I'd always instinctively felt about goals. I just didn't understand it that goals are not themselves a great way to be successful. And that is because the setting of the goal sets up in your mind an obligation.

Mm-hmm. That causes you to feel stressed and where to stress reside in our brain. Yeah. Yeah. In threat modality. In the limbic mode. And so if you feel stressed, you're gonna avoid the goal. Right. So I use goals in my coaching, but as milestone markers. As a way to getting to a bigger picture, which I call the personal life vision, which is about who are you becoming, who do you see yourself as?

But I'm getting ahead of myself here. I just wanted to, to, to mention a couple more things about what you said. Um, so you also mentioned, I've got a thing in the book [00:31:00] called the productivity gauge, which is where you can be very, very, very, very, very, very unproductive and that's called procrastination. You don't get anything done and it's obvious when you're doing it.

That's why I've got a, a whole section dedicated to understanding 'cause if you understand it. You can capture it. Mm-hmm. For example, well, by a way of analogy, lemme lemme explain. If, if you get to the end of the year and you don't have enough money, you can always make more money. Money is infinite.

Governments print money all the time and they want more money. They just print it. Mm-hmm. Right. You as an individual, it's against the law to print money, but you can come up with ways of making more.

Mm-hmm.

Robin: But when you get to the end of the year of procrastination, that's a year lost of time. And that's finite and you only have a certain amount.

You don't know how much you've got, but you do know you can't get back what you've used up. Mm-hmm. So the best time to catch procrastination is be as you are doing it whilst you are doing it, and before it becomes embedded in your day or your week or your month, or your year or your decade, because then you can do something about it.

So in the understanding section, I'm teaching people to, to fish [00:32:00] rather than just giving 'em the fish. Because you need to say, oh, oh my, oh wow. I'm procrastination right now. And then the second section of the book is about strategies and about motivation. And the third section of the book is about momentum.

We all talk about with, with productivity, about, um, motivation, but we never talk about, almost never about, well, how do you keep up the momentum? And that's where the 33% comes from with the Gail Matthews research in California University where she found that people who set goals, yes, they set goals, yes, they write them down.

But the ones who just set goals, she found it was only a very small, it was only a small survey study, but I think it would, it was highly illustrative. After a month about, uh, 43% of them reported that they were part of their way towards achieving their goals or all of the way towards achieving them. And they hadn't written them down.

'cause they held it in their minds. That's fine, we can all do that.

Mm-hmm. But

Robin: of the ones who wrote down their goals and. Had high levels of accountability. They were checking in weekly. They were getting emails from their accountability coach. They were having to send emails off to report what they were doing.

At the end of the same month, that group achieved [00:33:00] 76% of their goals, or, well on their way. That's 33% more. Now, that's not an astonishing figure. You see figures span, oh, it's a hundred percent more. It's 95% more if you get an accountability coach. No, the research shows it's 33% more if you have accountability as part of what you do.

Mm-hmm.

Robin: Which, when you think about it, if you've got 33% more done by the end of every month, how much more cash is that in your bank account?

Mm-hmm. How

Robin: much more time does that mean that you can spend with your friends and family and your loved ones and doing your things, your hobbies? Mm-hmm. How much more health benefit is there because you're taking better care of yourself?

Oh, the way. It's it, I mentioned the health thing because as an aside, when I first started writing this book, I was 60 pounds heavier than I am now. Mm. And as I started rolling out the technology on myself and using it on myself, I started to think more and more and more, I don't want this weight, I don't need it.

And I dropped it all in six months, 60 pounds in six months. And it wasn't, I'm not using any drugs or injections, I [00:34:00] just decided. It, it raised my level of self-esteem so much and my level of confidence so much. 'cause I'm now dealing, I've now dealt with it. I still consider myself a chronic procrastinator,

but

Robin: I catch it and I do something about it.

Mm-hmm. And it never, it never takes over my life like it did before four decades. Mm-hmm. And so I'm just like, oh, and the way it's gone as well. So I know it can improve your health as well. That's a personal thing. I'm not claiming that it can make you thinner, but it worked for me. Yeah. 'cause that was something I wanted to achieve.

And so I have a thing in my book called The Productivity Gauge, which makes the distinction between being productive on things where you feel good at the end of the day and being pro and uh, but that doesn't mean you've got anything done that really mattered and being productive on the things that move the needle.

Mm. On my productivity gauge, which is all about achieving your personal life vision. So for example, if your personal life vision is in 15 years time from a standing start where you're not now and you want to be in 15 years, you want to be an oncologist, a very highly qualified specialist, doctor. It takes about 10 or 15 years, I believe.

Mm-hmm. I'm not an expert, but I believe it does. [00:35:00] Well, if I decided today I am gonna just tidy the garage at the end of the day, I'll have a very tidy garage and a great big smug look on my face, and I'll feel really pleased with myself, really, um, tired, but happy.

Mm-hmm.

Robin: I've had a productive day. If I then ask myself the question, did I, what have I done towards achieving my ultimate goal of becoming an oncologist?

Mm-hmm. Nothing. I'm not gonna be opening a surgery in the garage. I'm not gonna be opening a doctor's practice in the garage. It's just I decided to, to do some distract myself with productive work. That felt good. Mm, yeah. Yeah. So you can be very productive and still feel like you've achieved something, but.

You've gotta also be quite picky about, that's another thing where someone who holds you external accountability mm-hmm. Doesn't have to be a professional coach, can be just a, a, an accountability buddy. I've had l plenty of those over the years. In my book I talk about there's good things and bad things about those, you know, but to some pitfalls you need to avoid, but yeah.

Mm-hmm.

Kris: Yeah.

Robin: They'll help you with that. They'll point out, yeah, great. Garage is really clean entirely, but what was, didn't you wanna be an oncologist? Right. [00:36:00]

How did you, like you, you, you wrote. A book, right? Which is a lot of people wanna write a book. A lot of people never make that happen. You lost weight.

Uh, so many people wanna lose weight and just can't seem to do it. How did you implement your own systems on yourself? What did you do specifically?

Robin: Well, I would say to you about the losing the weight. The point I was making there was, it was a byproduct. It wasn't, it wasn't really a conscious thing. It was, I didn't just wake up one morning thought, oh, I'm losing weight.

I did actually decide, oh, I'm just sick of this. I'm, I'm just gonna get rid of this weight. Yeah, I did do that. Mm-hmm. Um, but that comes from self because when we talk about people who procrastinate, it's not always the case. And I don't want to general, no, I am going to generalize. I don't, 'cause I'm not, everybody is the same.

Mm-hmm.

That's why my book is full of different strategies. 'cause no two people will work with the, the same strategies will work the same people in the same way. You have to have a, a variety of strategies that you can work with. Mm-hmm. So, because some will work better for you than others, right? Mm-hmm.

[00:37:00] So, but for me, one of the things that we talk about in the book is how, is how, if you are not, if you are procrastinating, if you are staying in threat modality

mm-hmm.

Robin: It's because you have rationalized or even irrationally decided that that makes you happier. It fulfills your needs. And I talk about the human needs in my book, it fulfills your needs.

I'm not talking about your base needs, I'm talking about your emotional needs.

Kris: Staying in, staying in the fear in the fight or flight Yes. Is what you're saying Yes. Meets your needs. 'cause one of your

Robin: needs, um, uh, needs. The, the, the Tony Robbins, my teacher taught, taught teachers the six human needs. I mentioned those in the book, but he got that originally from, um, Abraham Maslow's Hierarchy of Human Needs.

Yep. And he refined it and, and, and, and, um, I'll credit to Tony for refining it in a brilliant way.

Mm-hmm.

Robin: But for example, one of your needs is certainty. Mm. Well, you know, if you are overwhelmed by too, you know that you were talking earlier about something that sends you into overwhelm. That's just too much information.

Mm-hmm. You be, that's because [00:38:00] you are uncertain.

Mm-hmm.

Robin: How do you get certainty? Here's a way. Eat something, preferably something chocolatey or, mm-hmm. Or fatty. Or sugary. That's how we put on whe because we get certainty from those foods. You don't get certainty from eating a lettuce. Mm-hmm. You do get certainty from eating a donut.

Why? Because of the sugar hit and the fat hit the dopamine, it just triggers the, yeah, well, yeah, all of that. I dunno if it triggers dopamine and now that's outside of my scope, but it do, yeah, you certainly, you certainly feel happier. Yeah. I had, um. I had a stressful day the other day, and Dec, I just decided I'm going to, in quote, treat myself and I had an ice cream.

Yeah, right. And I've been thinking about it all day and in the end I thought, oh gosh, just one ice cream. What the hell? You know? Yeah. Not gonna change my life unless I slip on it and break my neck. It's, it's fine. It's just one ice cream. Right, right. So I had an ice cream, and instantly the minute that ice cream was in my mouth, I felt a chemical change.

I felt it. You don't fill that with lettuce. Right, right, right. It's a comforting feeling.

Kris: [00:39:00] Yeah.

Robin: But I'm not prescribing ice cream for people. I'm just pointing out. That's why we comfort eat. Right. 'cause certain fields, if they are sugary or fatty, they do trigger comfort in the brain. And I don't, I'm not a biologist, but yes, there is a real biological phenomenon going on there.

And it's not healthy,

right? Don't do it. But it, but it

happens, right? Yeah. So for me, when I decided I just gonna, I just don't want that anymore. I'll get my comfort now from the satisfaction and knowing I've done a good day's work and that I'm feeling more successful and that I'm, I've, I've cracked this.

See, I didn't write this book, by the way. No disrespect. I didn't write it for your listeners. I wrote it for me.

Kris: Mm.

Robin: And as I was writing it, I just did what I've always done, which is I come from a place of service and I thought, actually, you know what? I could share this with other people, and that's why it's not written as though it was written by a scientist.

The only scientific word on the book is the ology at the end of Get results, ology, I've got anology, you know, like urology, psychology, biology, right?

Yeah. But you know,

Robin: there's other ologies out there. It just means the study of something. But in my case it's get results as in how can you get guaranteed to get results?

In a scientific way. So it's [00:40:00] based on the science uhhuh, which I've talked about. And it's also, it's a method which science always follows a prescriptive step-by-step system. Mm-hmm. So there's both of them are in there. That's, that's me trying to be clever. But the point is, is that I'm not that clever.

What I am good at is communi, I hope. Maybe your listeners don't agree, but I hope I'm good at communicating. I hope that they, some will remember noradrenaline dopamine and acid coline, but I'm hoping everyone remembers. You need the conductor. You need the scholar, and you need the fun size warrior. Mm.

That's all you need. I love, I love the fun size, those people in, in the building. When they're in the building. When they're in present, then you know that you are going to be productive.

How do you initiate that, that initial focus chemical? How do you, how do you invite that into your brain?

Robin: Yeah, that's a great question.

And the answer is just start. Okay. Just start to, to there. There are lots of ways that you break the cycle of whatever, whatever is stopping you from becoming productive today. That's the understanding thing.

Mm-hmm.

And then take some action. And if the idea of like, [00:41:00] like, you know. Reading that paper or doing that project is, which is gonna take hours, is freaking you out.

Mm-hmm. That's overwhelm. Yeah. You're gonna go and procrastinate, you're gonna go and do anything, but you're going back to your comfort zone, whether it's eating food

Yeah. Or,

Robin: or the mental equivalent. Watching tv, playing games, going for a walk, playing with the dog, right? Mm-hmm. Playing with the kids.

Mm-hmm. All of that stuff is, has its place. Mm-hmm. But if it's when you're supposed to be working, not such a good idea. So you can start with taking action. Five minutes. Just say, I'm gonna do it for five minutes, 10 minutes. Mm-hmm. I'm just gonna do what? I'm just gonna give myself 10 minutes and then I'll review and I'll see how I feel after 10 minutes.

Mm. Right? Mm-hmm. That's one thing. The other thing is strategy. You talked, we talked about that earlier. You mentioned Strat strategy. You need strategy to organize your day, routines in your day, things that are pre decided. Are much less stressful and much more likely to happen. Mm-hmm. So if you can plan your day, which is what I encourage you to do, whether you do it the night before or in the morning or the week before, plan your day around [00:42:00] strategies and build into it routines.

Mm. Mm-hmm. And so that when you come to do so, so like, you know, instead of sitting down and Right, okay, I'm gonna have to deal with that monster thing called the emails now. Or as I call 'em other people's agendas. Mm. So that, I think they should come with a government health warning. Just beware of emails, right?

Yeah. But just instead of like, well, I'll just, I'll just answer a few and see where it goes. Because then the next thing you know, you know, you have been focused on them and hours have gone by and other things are not happening. Right. Because you've spent too much time on them. That's not the best use of your, your scholar, that's not the best use.

Kris: Mm-hmm.

Robin: So maybe just say, okay, well I'm gonna do my emails for 30 minutes and then, and I'll, I'll priorit and I'll all, how I've got a hundred emails, what am I gonna do? Well, I'll prioritize.

Mm-hmm.

Robin: Okay. That one, that one, that one. And then I'll, and then if I've still got time, then I'll go into that one, that one and that one.

And then at the end of 30 minutes, or an hour, or however long you got mm-hmm. You've, you've allocated to it. Your schedule says, time to do the next thing. You've given yourself permission to do that. Mm-hmm. So do it. Right? Mm-hmm. So it's all the strategies. Um, the, it's [00:43:00] it, that's why no one strategy works the same for everybody.

Mm-hmm. Mm-hmm. But yes, the answer to your question is absolutely, um, just, just. Start something. Um, I like using Pomodoros. The, uh, mm-hmm. That was a technique dreamt up by an Italian student in the 1980s. Mm-hmm. Where you do, it's called a pomodoro because you, I dunno why it's called a pomodoro, actually, that's a tomato.

You, you, it's just like a, you take a, a bite sized chunk of time, so 25 minutes. Anyone can focus for 25 minutes. Give yourself, and then give yourself a. Five minute break. Break and then do another Pomodoro. Mm. I call them pos like the Australian call, the Brits pos. I'm gonna do my 10 pos today. That for me is five hours each with, uh, with two five minute breaks in each hour.

I'm gonna do 10 pos today. I'm gonna do 12 POS today. Right. And I schedule them. Now the, the length of the po the. Is optional, 25 minutes is recommended, but you can make it 15 minutes, 20 minutes, 40 minutes, whatever works for you. And then a little break. Just a little break.

Mm-hmm.

Robin: Right? Mm-hmm. All of these are strategies that are mentioned that are mentioned in the book, and most of your people will be aware of them.

And if you are on a computer, um, these, uh, [00:44:00] organized timings that are, I call Pomodoros a lot of software on computers now. A lot of apps mm-hmm. Built in. Built into the operating system 'cause it's a good technique. Mm-hmm. Um, but yeah. Have a, have strategy, anything that, the reason that that works is 'cause it de-stresses you.

Mm. Mm-hmm. Right. It's like, oh, that's preci. I'm just gonna do that for half an hour and then I'm onto the next thing.

Mm-hmm.

Robin: Oh, that's preci what I'm gonna do then. Right. Right. The final thing is, is. I hate to harp on about it. It does self, self-serving. But the external accountability, remember when we were talking about like, you've got 12 weeks to do something?

Yep. Well, in the business. 'cause you're a student and they give you three months to do something.

Mm-hmm.

Robin: If you're in the business world, you have, you have the equivalent, you have projects that need to get done.

Yeah. But

Robin: if you're working for yourself. Mm. Who's going, who's making you do them? Yeah. If you've got a client that you're working for, that's easy.

You're accountable to the client. You've gotta turn up when you said you were gonna turn up. Right. Otherwise, you're not being professional. And that's, that's unacceptable. Mm-hmm. But say you've got a new project, say you wanna write a book. Well, how many words am I gonna write this week? Mm-hmm. Who decides?

Mm, how many, how many chapters it's gonna be, [00:45:00] you know, who decides.

Mm-hmm. That's

Robin: when external accountability kicks in.

Mm-hmm.

Robin: That's when you need somebody there saying, look. When do you wanna finish the book by? Well, I wanna, I'm gonna take a year. Mm-hmm. That's realistic for me. It might not be realistic for someone else, it might be not enough time for other people.

It might be too much time, but I'm gonna take a year. Great. How many words do you wanna write by the end of the first week, the first month, the first two months, right?

Mm-hmm.

Robin: Okay. And the accountability coach will help you to drill it down and then, and here's the important distinction. They will hold you accountable.

Right. Mm-hmm. In a way that no one else can, and by the way, I'm not talking about, you know, they're gonna hold your feet over the fire and you, and send you electric shocks if you don't do it. The main thing that happens is, is that we don't like letting each other's down each other down. The other thing I didn't mention about your brain, by the way, is we're hardwired to be a, to be hurdled.

The herd instinct. Mm-hmm. We are sociable creatures.

Mm-hmm. And

Robin: it is perfectly natural. This is why AI won't hold you accountable because you know it's just ai. Mm. You know that even though you can program your computer. Oh. Just, you know, check in with me every [00:46:00] hour. Oh, I don't care. It's just a machine.

It's not really. Right, but I'm real. You are real. When the client feels accountable to you. Oh, I'm, I better turn up. You see, one of the things I do with my coaching, I do what I call laser focused coaching, where all my clients go can have as many 15 minute coaching bounces. They like, as many as they like.

Mm-hmm. Right. Because I'm results focused. I don't, I charge. I judge based on the fact that it's not hours, but it's what results do you want to get

Kris: right?

Robin: And I said, well, do you need, you know, 15 minutes a day, 15 minutes a week, 15 minutes a month, whatever works for you. But there's a condition when you turn up at the next session.

You must have completed whatever you agreed to do at the previous session. Mm. Otherwise don't turn up. Right. Mm-hmm. Because you are going to be letting me down. Mm. And more importantly, yourself. Right? Right. There's that, but that's that social connection.

Mm-hmm.

Robin: Mm-hmm. Right? Mm-hmm. And that if, imagine if you throw your mind back to when you did your project at university and you had all of that time.

Mm-hmm. What if your tutor was saying, Kris, at the end of every week, I expect to see. Little [00:47:00] note, take a little note with like four or five bullet points of what you've actually done this week. Mm-hmm. And I will, and I will hold you accountable for if you haven't done that. Mm-hmm. How would that have made a difference?

It would've made a big difference. It really would've. Yeah, exactly. Yeah. But if

Robin: it was just like, oh, I'm just gonna make a note in my diary in the end of the week, I'm gonna check my progress, but no one else is gonna see it. Right. Yeah. That's basically what you did. Yeah.

Kris: Yeah. A hundred percent. And I'm still doing it, you know, like, yes.

These interviews. For my podcast are so much fun and I'm accountable to you to show up and have this conversation. It, it, it feels fun and effortless. My solo episodes require more executive function planning and I am having to motivate myself to do it. And I, I always, I move it back one day. I move it back two days, and then finally my assistant is like, today is the day it has to be done, and then I do it, but I, right.

And what's

Robin: your assistant doing?

Holding me accountable.

Robin: Exactly.

Yeah.

Robin: Yeah. Right. Yeah. So either get [00:48:00] your assistant to do it or get a buddy or a a and, and by the way, I always stress not your significant other, it is not their job. Right. That's, that's a very unfair thing to do. Your significant other will hold you accountable, but don't make it their job to do that.

Right. That's not fair. But you can ask friends, other business associates, or you can hire an A professional who, and that is their job.

Mm-hmm. And

Robin: imagine if say, right, I, let's say you had a target of, uh, I want to get one of these done a week and that keeps sliding or two a week or through, and that keeps sliding, right?

Tell your accountability buddy or coach, that's my target, and expect to get hauled over the calls if you're not doing it right. Question for you. How much more likely is it to happen if you know that you've gotta do that?

Kris: Oh m much more likely. I mean, way more likely. I, I, I give myself a lot of wiggle room when it comes to that kind of thing, and I do push it back.

Or when it comes to doing the dishes, I avoid it. I avoid it. I mean, I am, I'm very. Skilled procrastinator when it comes [00:49:00] to packing for a trip. Oh, I just need to have, you know, maybe I need a bowl of chips before I start my packing. Yes. I hate packing. Um, so yes, you're a

Robin: professional procrastinator like I am.

I totally am. And that's not a judgment, I mean, you've said it yourself, but also it's self-acceptance. It's fine. Yeah.

Kris: Yeah.

Robin: But just have methods for dealing with it.

Kris: Yeah,

Robin: yeah. Like, you know, actually I was saying to someone the other day, you know, even the dishes. Right. Let's imagine, go back to my hypothetical that you want to be an oncologist 15 years from now.

Mm-hmm. I dunno why I picked that one. It's just one that sprung to mind. I wanna be a doctor. I don't wanna be a doctor. That's the last thing on earth I should do. I'd be a terrible doctor, but, but, but, but, but that is a very respectable, uh, thing to want to be, right? Yeah. And it requires a great deal of work, uh, an enormous amount of work.

So, okay, I'll do the dishes later. Is your excuse, that's your procrastination. I'll do it later. Yeah. Right. I'll do it later. I'll do it later. Mm-hmm. Or actually, I digress, whether that you'll laugh at this. Oh, I hope so. I always like the sign in, the famous sign in the, in the Polish bakery. That in Polish it says, [00:50:00] free bread tomorrow.

Right. And people go in and they come in and they say, oh, I was in here yesterday. I've come in for my free bread. And the baker says, tomorrow, don't make the sign. Right. And that's what we do. That's how we do it. Yeah. So my, back to my dishes thing, right? Mm-hmm. Okay, so not doing the dishes is not a big deal.

That's what I call my procrastination. Unless the dirty dishes are sitting on the table, that also doubles up as the table. You lay out your textbooks to study.

Mm-hmm.

Robin: And it interferes with you becoming, with your study.

Mm-hmm.

Robin: So there is, and, and you might, so if you, so your goal, because I, so I talked earlier about your goals by themselves are not enough.

Mm-hmm. In fact, they can set up obligation, stress. Say your goal is, oh, I've gotta get this, uh, essay done by the end of the month. That's a goal. Right. And it, or three months, and it just, the, the, the fact is it's just human nature. It feels too far away. It feels too ethereal. Mm-hmm. It's only when it's like, oh gosh, it's in three days time, you, you can suddenly relate and you panic.

Mm-hmm. But

Robin: three months, six months, a year, or never, because it's not something you have to do, [00:51:00] like the all solo podcasts.

Mm-hmm.

Robin: It just feels like, oh, we do, who cares? No one cares. If I don't do it, I care, but no one's gonna know. Mm-hmm. Right. Who one's gonna know if I don't do the dishes? But if you don't do the dishes.

And your dream is to be an oncologist 15 years from now.

Kris: Mm-hmm.

Robin: And in order to get to the next step of being an oncologist, you have to get that essay in and you have to get a good mark. Mm-hmm. And the only thing stopping you getting that essay to a good mark is you need to clear the table tonight.

Mm-hmm. Then the dishes are gonna get done, aren't they? When you are focused, 'cause that's the other piece I bring in the book. I have a whole chapter dedicated to creating your personal life vision. It's not a goal. Goals, they talk about writing down goals. I know lots of people have never written down their goals and they're very, very successful.

Mm-hmm. They're not a means, they're not by themselves enough, but a vision is something you just wake up with it in the morning. Mm. You know, I don't know what your personal life vision is, Kris, but I guarantee because you work for yourself that when you wake up in the morning and after you found your kids' clothes, where, where your kids hid their school shoes.

'cause that's always the first cry every morning. Where are [00:52:00] my shoes? And why didn't you put them where they were supposed to? And all of that going on. Yeah. Your first thought is 5, 10, 15 years From from now, I see myself living my life like. Whatever that is. Mm. I see myself sitting on the beach drinking pina coladas.

I see myself only working, having to work two or three days a week. Mm-hmm. I see myself being qualified in this, that, and the other, whatever that is. You don't need to write it down. It's in your head. It's what drives you. You just need to remind yourself and be very clear, and if you're not clear, get clear.

That's what the, that's what my personal life vision chapter is all about. Get very, very clear and specific so that you know that that's who you are becoming. You feel it, you sense it, you everything about you. Epitomizes it so that you know that not cleaning the dishes tonight could actually put off you achieving your ultimate dream for your life.

And then they'll get done as well. Mm-hmm. And if unfor, and if you don't need that table because you studied table is somewhere else in the house, and that's always clear because you have a space where you can do that.

Kris: Yeah.

Robin: Who cares. The dishes don't get done. So what? Right, right.

Oh, that's so good.

That's a, that's

Robin: pe kind of procrastination you don't need to worry about. Yeah.

Kris: I, I'm so glad you [00:53:00] touched on the life vision because I think that obviously it has more of an influence on our behavior and I think it's so important and I think that a lot of people haven't taken the time to craft that vision, so, um, oh, it's

Robin: vital.

Yeah. If you think about all the successful people in the world, I guarantee you, not all of them. Not all of them had goals. Mm-hmm. Mm-hmm. Not all of them were, were educated.

Mm-hmm.

Robin: But I guarantee you, all of them at some point developed a burning desire to be somebody in their, in their field of expertise.

Mm-hmm. There's a, there's a, I won't name who, who it is because it's not relevant, but there's a British celebrity every time that the, uh, exam results are announced every August for how our year, how our students got their grades this year, he points out that he can get anything. He got nothing.

He

Robin: failed everything when he was at school.

And he is now not just very, very famous. He's world famous actually, but he's particularly famous here. But he is a multimillionaire [00:54:00] many tens of times over, right? He's not a billionaire, but he's very, very rich.

Mm-hmm.

Robin: And he said, and I never set a goal in my life.

Mm.

Robin: Right. I won't know who he is. 'cause you know, he is a controversial figure as well.

Not, and that's not the point. Yeah. He's a love hate type figure. But the point, but the point is he's saying, look, I'm successful, and, but when you are, but when you ask him why, he talks about, I just know I loved what I did. Mm. I, I always wanted to do this. And I just did more and more and more and more.

And he became so good at it.

Mm-hmm.

Robin: He didn't set goals, he just focused on it. Mm-hmm. He just went for it. Mm-hmm. He just was single-minded about it.

Kris: Yeah. And when you, when you love what you're doing, that that focus chemical is naturally at play as well. Yes. Yeah, exactly. Because that's

Robin: the thing about losing touch with time again.

'cause time is, it's a weird, it's a very ethereal thing. Time. We all know that time can feel like it's taking forever. Like during the COVID lockdowns, gosh, didn't that time drag? Mm-hmm. But now how many people look back on the COVID years and I can't remember what happened, what happened? Mm. You know, I'm, I'm not talking about the people that were bereaved and I'm sorry for those.

Right. But people that just got, got through those years. Yep. [00:55:00] And, and they were so bored, so amazingly bored. Time just felt like it was taking forever. And now, I dunno about you, but I was watching, um, what was it? I was watching earlier, something came on the TV and I was like, this was made when? 2016? No, no.

Five years ago. Short. And then I remembered, oh yeah, I lost five years.

Kris: Yeah.

Robin: And I've lost, I've lost track of the amount of times I've said, oh, I've lost five years. Yeah. In the last year or two. Like I, I, I mean, I was busy. I was writing my book. Right. But I, I, I still lost track of time 'cause there was so much of it to do, to be bored.

Mm-hmm. I mean, how many people have, if you fly. Many people hate being on a long flight. Mm. I know. I'm one of them. I hate what, what's the like, there's nothing to like about it. Mm. I mean, England to America is 11, 12 hours of utter tedium and boredom and discomfort. And every time I've been on one of those flights, I've sworn I'm never gonna do this again.

Never gonna do this again. And then three days later, I'm like, oh, I think I'll come out here again. And they're like, well, what's changed? I can't remember what, what, what they, I [00:56:00] can't remember the flight. There was nothing to remember. Right, right. That's time. This is all our perception of time. That's the point we're making.

Yeah.

Yeah.

Robin: Yeah.

Kris: Wow. We covered a lot of territory today, Robin. Thank you so much for being here. Tell us how we can find you and how we can learn more from you.

Robin: Okay. Brilliant. Thank you. Well, there's a couple of ways you can find me. Uh, the first is I'm on LinkedIn. Just look up, uh, Robin j Den.

Um, and, uh, I'm the only Robin j Edin in the world. I'm probably the only Robin Emin in the world, but I always use the J like JK Rowling uses a K because I think it just sounds cooler. I dunno why. I just do, it's just me being, being a bit, uh, uh, uh, egotistical, I suppose. But anyway, Robin James den looked me up on LinkedIn, messaged me there.

The other way is, um. Now I, I would love to get my book into people's hands now. You can, you can buy it from Amazon. You can borrow it from the British Library. They've got a copy of it in the British Library. I'm so thrilled. That's not 'cause they wanted it. It's 'cause it's the law in the uk They gotta have it.

So I'm bragging about it's in the British Library. Um, but um, you [00:57:00] can, you can buy it from Amazon. You can buy the Kindle from Amazon. I wanna get this technology out there. I wanna get it into people's hands. I wanna help people. I wanna add value. So what I've done is I've bundled it up as an unabridged PDF, and you can have it for free.

Wow. 100% free.

Wow. No strings

Robin: attached. You can just have it for free, and you can get that from, I've, I've given, I've created a you, you can find it through my main website, which is spooky enough. Get results ology.com, or you can get it from really useful tips. Com, they both take you to the same link.

Mm-hmm. It's really useful tips.com. It's just easy to remember because I really mean it. I'm really am giving it away for now. I haven't yet come to my senses, so get it while you can. It useful, as in, I hope you'll find it really useful. Tips as in it's full of them. It's full of tips. Really useful tips.com, and here's the thing.

In the book, at the end of the first chapter, I invite you to hold yourself accountable to me for free. No charge by signing a pledge saying that you're going to read the book and do the [00:58:00] exercises in the book. Yes, there are exercises in there because I want you to experience the strategies. I don't suggest that you will end up using them all.

I suggest try them out.

Yeah, put

Robin: like trying on clothes, see which fits best for you. See which doesn't. So commit. Sign the pledge and then email it to me. And there's an email address there. I think it's just my pledge@getresultsology.com, something like that. Just email me with a pledge. I read them all, I reply to them all.

I do not have someone answering my those emails. Mm. You will get a reply from me and I'd be delighted to hear from you. Um, and you can message me that way as well. Uh, you can just get me, um, robin@getresults.com. But um, do the pledge. Why not? What you got to lose the book's free.

Absolutely. Very generous one.

Oh, can

Robin: I just add, by the way, just as for some people, the book is too much, so if you wanna taste it, I've done a little video course as well, which I also give away from free. Oh, cool. And the video course, it's a little five day challenge, 10 minutes a day, just a flavor of what's in the book. It's based entirely on the book and that you can find at skyrocket your productivity challenge.com.

That skyrocket your productivity challenge.com. And they can also, again, no strings attached. You can have that for [00:59:00] free as

Kris: well. Wow. Thank you so much. We will put all those links in the show notes so you can grab all the goodness that Robin has to offer. Robin, thank you for being here today.

Robin: Thank you for allowing me to do it.

Kris: It's been my absolute pleasure. I hope it's been of service to you and your listeners. Is your website turning away Potential clients? I can help you turn that around. Book a moneymaking messaging call with me today and we'll transform your story into your most powerful sales tool. That's all for this episode of From Click to Client. Don't forget to subscribe and follow. I'm Chris Jones and I'll see you next.